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Rugby (RUG)

Rugby station, Railway Terrace, Rugby, Warwickshire, CV21 3LA

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:45 - 20:00
  • Opening Hours Saturday: 05:45 - 20:00
  • Opening Hours Sunday: 08:10 - 19:50
Location

Ticket machines can be found in the booking hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:00 - 02:00
  • Information Services Opening Times Saturday: 05:00 - 02:00
  • Information Services Opening Times Sunday: 07:45 - 01:45

Staff Help Available

  • Staff Help Available Monday to Friday: 05:00 - 02:00
  • Staff Help Available Saturday: 05:00 - 02:00
  • Staff Help Available Sunday: 07:45 - 01:45

Passenger Assist meeting point is the Ticket Office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points

Yes

Customer Services Notes

Monday - Saturday 05:00 - 01:00

Sunday 08:00 - 01:00.

Available from the Customer Information point located on platform 2.

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A - This station has step-free access to all platforms / the platform

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

An accessible toilet is available on platform 2 and 5, accessed using a RADAR key

Waiting rooms

Yes

Seating available on all platforms. Waiting rooms available on all platforms. ​​​​​​​

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

Rugby Car Park - Mill Road (Multi-Story)

12 spaces

Rugby Car Park - Railway Terrace

Not Specified

Rugby Car Park - Murray Road

16 spaces

Accessible car park equipment

Rugby Car Park - Mill Road (Multi-Story)

Rugby Car Park - Railway Terrace

Rugby Car Park - Murray Road

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:00 - 02:00
  • Staff help available Saturday: 05:00 - 02:00
  • Staff help available Sunday: 07:45 - 01:45

Passenger Assist meeting point is the Ticket Office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Toilets available on Platform 2 and 5.

Toilet opening hours:

Monday to Friday:          5am to 2am

Saturday:           5am to 2am

Sunday: 7:45am to 1:45am

Accessible Toilets

Yes

An accessible toilet is available on platform 2 and 5, accessed using a RADAR key

Baby Changing

Yes

Waiting Rooms

Yes

Seating available on all platforms. Waiting rooms available on all platforms. ​​​​​​​

Seating Area

Yes

Station Car Park - Mill Road (Multi-Story)

Operator

Avanti West Coast

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Spaces

535 spaces

Accessible spaces

12 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £10.00
  • Rate on Saturday £4.50
  • Rate on Sunday £4.50
  • Rate per month £110.00
  • Rate per 3 months £308.00
  • Rate per year £950.00
Notes

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website**.**

Different rates apply to non rail users, please speak to a member of staff.

Station Car Park - Railway Terrace

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Spaces

57 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £10.00
  • Rate on Saturday £4.50
  • Rate on Sunday £4.50
  • Rate per month £110.00
  • Rate per 3 months £308.00
  • Rate per year £950.00
Notes

For information, visit the Avanti West Coast website.

Different rates apply to non-rail users, please contact a member of staff for assistance.

Station Car Park - Murray Road

Operator

Avanti West Coast

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Spaces

131 spaces

Accessible spaces

16 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £10.00
  • Rate on Saturday £4.50
  • Rate on Sunday £4.50
  • Rate per month £110.00
  • Rate per 3 months £308.00
  • Rate per year £950.00
Notes

 For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website**.**

 Different rates apply to non rail users, please speak to a member of staff.

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

350 spaces

Two Cycle Hubs with secure storage and repair facilities are available on Platforms 2/4, with a total of 194 spaces.  The cycle hub is open 0500-0200 Monday to Saturday and 0745-0145 Sunday.

100 spaces per cycle hub (north and south ends platform 2/4)(200 spaces total)

23 hoops on platform 4 (2 x cycles per hoop = 46 spaces)

32 hoops on platform 2 (2 x cycles per hoop = 64 spaces)

6 hoops between platforms 2/4 (2 x cycles per hoop = 12 spaces)8 hoops in car park 3 (2 x cycles per hoop = 16 spaces)

Please ask station staff for more details.

Type of Storage

Compounds, Stands & Racks

Location

64 cycle spaces on Platform 2, 64 cycle spaces on Platform 4, a further 12 stands on the North end of Platform 2/4 and 16 cycle spaces outside Car Park 3 (Mutli-Story) a total of 156 spaces

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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