Last updated:Today at 12:01
Train companies affected:South Western Railway
Last updated:Today at 11:59
Train companies affected:National Rail
Ryde Esplanade (RYD)
Ryde Esplanade station, The Esplanade, Ryde, Isle of Wight, PO33 2HE
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday: 05:25 - 19:00
- Opening Hours,Tuesday to Friday: 06:10 - 19:00
- Opening Hours,Saturday: 06:15 - 17:15
- Opening Hours,Sunday: 07:30 - 18:00
Location
Ticket office is located on platform 1.
A Ticket Vending Machine is located in the booking hall.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
no
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Ryde Esplanade ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from help point
Customer Information
Unavailable
Staff Help Available
Unavailable
Customer Help Points
Yes
Customer Services Notes
Please contact our Customer Services Department on 0345 6000 650
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access category A.
There is step-free access to the platform via a short (3.3m) ramp (1:13 gradient).
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
no
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Friday: 09:00 - 16:00
- Waiting rooms,Saturday: 09:00 - 17:00
- Waiting rooms,Sunday: 10:15 - 15:00
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can be deployed from the rear and side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 3.6m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Helpline
Available
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Help Point location
There are Help Points
Toilets
- Toilets,Monday to Sunday: 06:00 - 19:00
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 09:00 - 16:00
- Waiting Rooms,Saturday: 09:00 - 17:00
- Waiting Rooms,Sunday: 10:15 - 15:00
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
ATM
Available
Refreshment Facilities
Unavailable
Shops
Unavailable
Public Telephones
No
Post Boxes
Unavailable
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Located next to pier access road. Operated by Voi. For more information: Voi | E-scooters for hire in Isle of Wight
More Information
Transport Links
During planned engineering work and unplanned disruption, rail replacement buses will use the following bus stops
To Ryde Pier Head: a shuttle bus will operate from the 20 minutes bay near the entrance to the pier.
To Ryde St Johns Road, Brading, Sandown, Lake and Shanklin: from Bus Stand D in the Bus Station.
Taxi Rank. Ryde Taxis - 01983 811111 Jet Cars - 01983 566566
Information to plan your onward journey is available in a printable format here
Located next to pier access road. Operated by Voi. For more information: Voi | E-scooters for hire in Isle of Wight
