Stratford International (SFA)
Stratford International station, International Way, Stratford, Greater London, E20 1YY
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 22:00
- Opening Hours,Saturday: 06:15 - 22:00
- Opening Hours,Sunday: 09:30 - 17:30
Assistance/Help available from station staff from First to Last trains.
Location
On way in to access trains
London Fare Zone
Zone 2/3
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
booking hall
Height adjusted ticket office counter
Available
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International.
Oyster is also valid on Docklands Light Railway services.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday to Sunday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
Assistance/Help available from station staff from First to Last trains.
Customer Help Points
Yes
On platform
Customer Services Notes
0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.
Ticket barriers and gates
Available
Accessible ticket machines
Available
booking hall
Height adjusted ticket office counter
Available
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Booking Hall
Waiting rooms
Available
on platform
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
Assistance/Help available from station staff from First to Last trains.
Customer Help Points
Yes
On platform
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
Booking Hall
Accessible Toilets
Available
Booking Hall
Baby Changing
Available
Waiting Rooms
Available
on platform
Seating Area
Available
ATM
Available
Refreshment Facilities
Available
coffee shop
Shops
Available
WH Smiths
Public Telephones
No
Public Wi-Fi
Unavailable
Bicycle Storage
Spaces
66 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
Within car park and alongside station entrance
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Forecourt
Taxis are available from the Westfield Shopping Centre entrance.
Docklands Light Railway is available at the station for onward connection to London Underground and DLR stations.
