Stratford International (SFA)

Managed by Network Rail 

 
Station Street
Stratford
E15 1AZ
 

Station facilities

  • Station seating facilities

    Station seating facilities

  • Trolleys

  • Refreshments

    Note

  • ATM machine

    ATM machine

  • Toilets

    Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops
 
 

Stratford International

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Route planning around the station including maps and platforms

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Station Message: Alert!

Southeastern operate high speed services to / from this station.

To travel between Stratford International and Stratford Regional station, passengers are advised to walk through the Westfield shopping centre (access is available through the Lower Ground Floor) which is about a ten minute walk and does not involve steps, lifts or escalators.

Please note that the lifts on Platforms 2 and 3 are currently out of order and are unavailable for use.

Alternatively, you can use Docklands Light Railway services which are a 2 minute walk from the High Speed station entrance), which take passengers directly to Stratford Regional station (a charge is payable) or further onto the London Underground network.

Although rail companies and the Underground/ Docklands Light Railway staff cannot provide assistance between Stratford station and Stratford International station , and vice versa, concierge staff from Westfield shopping centre can be requested to provide assistance. However they are not always available, and their availability is listed below, although there can sometimes be a wait during busy times, so passengers should ensure they allow plenty of transfer time.

Monday – Friday 10:00 - 21:00
Saturday 09:00 - 21:00
Sunday 12:00 - 18:00

Getting to and from the station

 
Car Park
No
Cycle Parking
Cycle storage type
Stands
Sheltered cycle storage
Yes
Cycle storage location
Within car park and alongside station entrance  
Cycle storage spaces
66
CCTV Coverage
Yes
Taxi

Taxis are available from the Westfield Shopping Centre entrance.

Impaired mobility set down / pick up points available
Yes
Metro

Docklands Light Railway is available at the station for onward connection to London Underground and DLR stations.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:30 - 21:30
Saturday 06:30 - 21:15
Sunday 09:30 - 17:30
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
No
Oyster pay as you go and Travelcards on Oyster are not aviable on Southeastern high speed services. Oyster is valid on Docklands Light Railway services
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
London fare zone
Zone 3

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Lost Property
Yes
Ticket gates
No
CCTV
Yes

Facilities

 
ATM Machine
Yes
Refreshment facilities
Yes
Shops
Yes
Toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
No
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Staff help available
Yes
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Passengers are advised to walk through the new Westfield shopping centre (access is available through the Lower Ground Floor) which is about a ten minute walk and does not involve steps, lifts or escalators.

Alternatively, you can use Docklands Light Railway services which are a 2 minute walk from the High Speed station entrance), which take passengers directly to Stratford Regional station (a charge is payable - 2 minute journey) or further onto the London Underground network.

 
Wheelchairs available
Yes
Wheelchairs available open hours
Nearest station with more facilities CRS Code

Station Map

 
Station plan

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