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Last updated:Today at 11:42
Train companies affected:National Rail

Stratford International (SFA)

Stratford International station, International Way, Stratford, Greater London, E20 1YY

The lifts will be out of order between platforms 2, 3 and the concourse for refurbishment until mid-June. Customers requiring the lift are advised to use the alternative station exit at the country end of platforms 2 and 3.

Live trains

Radio buttons live-trains-finder-type

Lift status

There are no lifts at this station.

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 22:00
  • Opening Hours Saturday: 06:15 - 22:00
  • Opening Hours Sunday: 09:30 - 17:30

Assistance/Help available from station staff from First to Last trains.

Location

On way in to access trains

London Fare Zone

Zone 2/3

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

booking hall

Height adjusted ticket office counter

Yes

 There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International.

Oyster is also valid on Docklands Light Railway services.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday to Sunday: Yes

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Assistance/Help available from station staff from First to Last trains.

Customer Help Points

Yes

On platform

Customer Services Notes

0345 322 7021

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

booking hall

Height adjusted ticket office counter

Yes

 There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Booking Hall

Waiting rooms

Yes

on platform

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

Assistance/Help available from station staff from First to Last trains.

Customer Help Points and Meeting Point

Yes

On platform

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Booking Hall

Accessible Toilets

Yes

Booking Hall

Baby Changing

Yes

Waiting Rooms

Yes

on platform

Seating Area

Yes

ATM

Yes

Refreshment Facilities

Yes

coffee shop

Shops

Yes

WH Smiths

Pay Phones

No

Public Wi-Fi

No

Bicycle Storage

Spaces

66 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Stands

Location

Within car park and alongside station entrance

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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