Stratford International (SFA)

Managed by Southeastern 

 
Stratford International station
International Way
Stratford
Greater London
E20 1YY
 

Station facilities

  • Station seating facilities

    Station seating facilities on platform

  • Trolleys

  • Refreshments

    Note coffee shop

  • ATM machine

    ATM machine

  • Toilets

    Toilets Booking Hall

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops WH Smiths
 
 

Stratford International

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Route planning around the station including maps and platforms

Show [SFA] route

 

Station Message: Alert!

Southeastern operate High Speed services to / from this station.

To travel between Stratford International and Stratford Regional station, passengers are advised to walk through the Westfield shopping centre (access is available through the Lower Ground Floor) which is about a ten minute walk and does not involve steps, lifts or escalators. There is a secondary pedestrian exit via escalator/lift from our platforms which enables access to Stratford Regional station which is outside the shopping centre (This is open from start of service until 2200).

Alternatively, you can use Docklands Light Railway services which are a 2 minute walk from the High Speed station entrance, which take passengers directly to Stratford Regional station (a charge is payable) or further onto the London Underground network. There are also bus stops on International Way.
Southeastern  staff can assist passengers either to the taxi rank or bus stop outside Stratford International station. Alternatively they can assist you to the DLR station situated opposite the International Station.  From there you will be handed over into the care of DLR staff – every DLR service has a Customer Service Agent who will be able to help you off the service at your final destination. There is level access between the DLR trains and their platforms. During Engineering works affecting the DLR services, it is best to contact DLR direct for information on their replacement service or you may need to book a taxi for this part of the journey.

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
Within car park and alongside station entrance  
Storage spaces
66
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
No
Car Park
No
Taxi

Taxis are available from the Westfield Shopping Centre entrance.

Impaired mobility set down / pick up points available
Yes
Metro

Docklands Light Railway is available at the station for onward connection to London Underground and DLR stations.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 08:30 - 10:30
Saturday 09:00 - 13:00
Sunday Closed

Staff may not always be available during staffing times

Location

On way in to access trains

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office does not have an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
booking hall
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes

Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International.

Oyster is also valid on Docklands Light Railway services.

Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
No
Penalty fares
Penalty fares apply for Southeastern 
London fare zone
Zone 2/3

Staffing and general services

 
Information available from staff
YES 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

Staff may not always be available during staffing times

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
On platform
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services
Station Forecourt

Facilities

 
ATM Machine
Yes
Refreshment facilities
Yes
coffee shop
Shops
Yes
Type of shops available
WH Smiths
Toilets
Yes
Toilets Location
Booking Hall
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
Booking Hall
Waiting Rooms
Yes
Waiting rooms location
on platform
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Textphone 0800 783 4548
Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Staff help available
Yes
Staff may not always be available during staffing times - booking in advance is advised although not compulsory
Staff help available opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Step free access to all platfroms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.
Wheelchairs available
No

Station Map

 
Station plan

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