Last updated:Today at 23:54
Train companies affected:Thameslink
Last updated:Today at 21:25
Train companies affected:Avanti West Coast, Caledonian Sleeper, Northern, TransPennine Express
Shanklin (SHN)
Shanklin station, Regent Street, Shanklin, Isle of Wight, PO37 7AR
The ticket office and toilets at Shanklin will be closed until further notice.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:50 - 12:30
- Opening Hours,Saturday: 07:45 - 15:00
- Opening Hours,Sunday: 08:00 - 15:15
Location
Ticket office is located on platform 1.
A Ticket Vending Machine is located outside the side entrance from platform 1.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Unavailable
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Shanklin ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
Staff Help Available
Unavailable
Customer Help Points
Yes
Customer Services Notes
Please contact the Customer Service Department on 0345 6000 650
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access category A.
Level access to platform via Booking Hall or side gate.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Unavailable
Induction loop
Yes
Ramp for train access
Unavailable
Accessible Toilets
Available
Waiting rooms
Unavailable
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
At front of station
Accessible spaces
Not Specified
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Helpline
Available
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Help Point location
There are Help Points
Toilets
Available
Toilets located in the Ticket Office.
Accessible Toilets
Available
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Available
Spaces
50 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
At front of station
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £1.20
- Rate per day £1.80
- Rate on Saturday £1.20
- Rate on Sunday £1.20
- Rate per week £7.10
- Rate per month £25.90
- Rate per 3 months £77.70
- Rate per year £259.00
Notes
RingGo Code 2062.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £1.20.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £3.60.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Refreshment Facilities
Unavailable
Shops
Unavailable
Public Telephones
Yes
Post Boxes
Available
Bicycle Storage
Spaces
10 spaces
Covered cycle racks are located at the front of the station.
Type of Storage
Racks
Location
car park
Sheltered
Yes
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
During planned engineering work and unplanned disruption, rail replacement buses will leave from the station forecourt.
Redline Taxis - 01983 404444
Information to plan your onward journey is available in a printable format here
