Last updated:Today at 20:36
Train companies affected:Southeastern, Thameslink
Last updated:Today at 20:21
Train companies affected:Avanti West Coast, Caledonian Sleeper, Northern, TransPennine Express
Southend Central (SOC)
Southend Central station, Clifftown Road, Southend-on-Sea, Essex, SS1 1AB
No assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:45 - 18:45
- Opening Hours,Saturday: 06:30 - 21:00
- Opening Hours,Sunday: 07:30 - 19:00
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:45 - 18:45
- Information Services Opening Times,Saturday: 06:30 - 21:00
- Information Services Opening Times,Sunday: 07:30 - 19:00
Staff Help Available
- Staff Help Available,Monday to Friday: 07:00 - 21:00
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday, Sunday, Public Holidays: 09:00 - 16:00
Christmas Day & Boxing Day: Closed
0345 744 4422 (option 3, followed by option 3)
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:00 - 20:00
- Lost Property,Saturday to Sunday: 09:00 - 16:00
- Lost Property,Public Holidays: 09:00 - 16:00
CCTV at the Station
Yes
Tourist Information
Available
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
The station has no step-free access to any platform.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platforms 3/4 concourse. This can be accessed using a radar key.
Waiting rooms
Available
Closed until further notice
Platforms 3/4 concourse
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Outside station entrance on Clifftown Road
Accessible spaces
2 spaces
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 07:00 - 21:00
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located on the Platforms 3 & 4 Concourse.
The National key toilets are located on the Platforms 3/4 Concourse; these toilets are operated by a RADAR key.
Accessible Toilets
Available
Platforms 3/4 concourse. This can be accessed using a radar key.
Baby Changing
Available
Waiting Rooms
Available
Closed until further notice
Platforms 3/4 concourse
Seating Area
Available
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
138 spaces
Accessible spaces
2 spaces
Impaired mobility set down/pick up points available
Available
Outside station entrance on Clifftown Road
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £7.60
- Rate per month £113.00
- Rate per year £1191.00
Notes
Please note that the off peak parking rate commences after 10:00, Mondays to Fridays
ATM
Available
Main Booking Hall and in the Public Square outside the station from the Platform 3 and 4 exit.
Refreshment Facilities
Available
Shops
Available
Bicycle Storage
Spaces
17 spaces
Type of Storage
Stands
Location
Outside platforms 1/2 & on platform 3/4 concourse
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
More Information
Transport Links
c2c Rail Replacement at the bus stop outside the Platform 3/4 Entrance (near The Last Post Public House) (W3W ///issued.rewarding.buzz)
No - but taxis are available in the town centre
Information to plan your onward journey is available in a printable format here
Southend Airport - Trains available from Southend Victoria to Southend Airport station.
