Stoke-on-Trent (SOT)
Managed by Virgin Trains
Station facilities
-
Station seating facilities
First Class lounge Monday-Friday 05:45-21:00 Saturday 10:00-18:00 Sunday 12:00-20:00 Located
Platform 1
Tickets Accepted
Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
Showers are not available
Seating area Yes Waiting Rooms Available Women-Only Waiting Room No -
Trolleys
-
Refreshments
-
ATM Machine
ATM Machine Yes Bureau de Change Yes -
Toilets
-
Pay Phone
Pay Phone Cards and coins -
Internet
Public WiFi No Note Web Kiosk No -
Post Box
-
Tourist Information Office
Tourist Information Office No -
Shops
Shops Yes
Stoke-on-Trent
Transport links
- Connection time
- 5 minutes (minimum)
- Cycle storage
- To be confirmed by station operator
- Sheltered cycle storage
- Yes
- Cycle storage location
- all platforms
- Car park
- Station Car Park
- Car park opening
- Monday-Sunday 24 hours
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
- Car park operator
- Virgin Trains
- Car park spaces
- 180
Ticket buying and collection
- Ticket office opening
- Monday-Friday 05:55-20:00
- Saturday 06:25-19:30
- Sunday 08:55-20:30
- Self-service machines
- Yes
- Collect from counter
- No
- Collect from machine
- Yes
Booking hall
- Oyster PrePay
- No
- Penalty fares
A London Midland Penalty Fares scheme operates from Stoke-on-Trent.
.
Accessibility and mobility access
- Customer help points
- No
- Staff help
-
Yes
- Monday-Friday 05:30-00:00
- Saturday 05:30-23:30
- Sunday 07:30-00:00
- Accessible ticket machines
- No
- Accessible ticket office counter
- Yes
- Induction loop
- Yes
- Ramp for train access
- Yes
- Accessible taxis
-
Yes
By the North end of platform 1
- Accessible public telephones
- No
- National key toilets
- Yes
- Step free access coverage
- Whole station
- Impaired mobility set down
- Yes
- Disabled parking
- Yes
- Accessible car park equipment
- No
- Wheelchairs
- Yes
General services information
- Customer service
- Yes
- Left luggage
- No
- Lost property
- Yes
- British Transport Police
- 0800 40 50 40
Staffing
- Staffing level
- Full time
- Monday-Saturday 05:45-23:00
- Sunday 07:30-00:00
- Monday-Friday 05:30-00:00
- Saturday 05:30-23:30
There is always a prescence, either VT or Security
