Last updated:Today at 21:43
Train companies affected:Southeastern, Thameslink
Last updated:Today at 21:25
Train companies affected:Avanti West Coast, Caledonian Sleeper, Northern, TransPennine Express
Shepherds Well (SPH)
Shepherds Well station, Station Road, Shepherdswell, Kent, CT15 7PE
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:30 - 11:00
- Opening Hours,Saturday: Unavailable
- Opening Hours,Sunday: Unavailable
This station is not continuously staffed please see staffing times for details of when staff are available.
Location
On way in to access trains from the Station Road entrance
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
by entrance to platform 2
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday to Sunday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Friday: 06:30 - 11:00
- Staff Help Available,Saturday: Unavailable
- Staff Help Available,Sunday: Unavailable
Customer Help Points
Yes
On platform
Customer Services Notes
0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 2 for services away from London available from main entrance. Step free access to platform 1 for services towards London available from side entrance from The Terrace. No step free interchange between platforms. Stepped access available via station footbridge.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
by entrance to platform 2
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Available
Heated waiting area in booking hall only available when staff are present
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available to book
Impaired mobility set down/pick-up point available
Available
Accessible spaces
1 spaces
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps can be deployed from the rear and side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 3.6m wide
Number of set-down/ pick-up spaces
There is space for 1 vehicle at a time to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is a Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:30 - 11:00
- Staff help available,Saturday: Unavailable
- Staff help available,Sunday: Unavailable
Customer Help Points
Yes
On platform
Helpline
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Nearest accessible station
Help Point location
There are Help Points
Toilets
Available
Booking Hall- Available during staffing hours
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Available
Heated waiting area in booking hall only available when staff are present
Seating Area
Available
Spaces
13 spaces
Accessible spaces
1 space
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
Unavailable
Public Telephones
No
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
16 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
Platform 2
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station forecourt
Information to plan your onward journey is available in a printable format here
