London St Pancras (Intl) (SPX)

Managed by Eurostar

 
Pancras Road
London
Greater London
NW1 2QP
 

Station facilities

  • Station seating facilities

    Note

    The station has been divided into four distinct zones with the customer in mind: view a map of the station (Acrobat File).

    Rendezvous: The platform level where Eurostar departs features Europe's longest champagne bar, gastro pub and brasserie.

    Circle:At street level by the UK Rail Ticket Office: favourite high street brands for travellers on the go including a selection of fashion and food retailers.

    Arcade and Market: Arcade - Independent and boutique retailers, set beneath the Victorian brick arches.  Full list of retail outlets.

    Farmers Market: Market - A daily fresh farmer's market just inside the main entrance to the station is soon to arrive.

    First Class lounge No
    Seating area No

    Available throughout the station.

    Waiting Rooms None
    Note

    Seating areas available throughout the station

    Women-only waiting room No
  • Trolleys

    Note

    Coin-operated trolley

  • Refreshments

    Note

    Coffee shop

    Coffee kiosk

    Public House/Bar

    Food outlet (Seating available)

  • ATM machine

    ATM machine Yes
    Notes

    Located on concourse

    Bureau de change Yes
    Notes

    Located on the concourse

  • Toilets

    Note

    Public toilets are situated towards the southern end of the Arcade adjacent to the Eurostar Ticket Office and just off the Circle next to the Station Reception office. Additional toilets are also located in the international departures lounge. There is no charge for the toilets and they all have step-free access for wheel-chair users and baby changing.

  • Pay phone

    Pay phone Cards and coins
  • Internet

    Public Wi-Fi No
    Note Find WiFi Hotspots around St Pancras International station
    Web kiosk No
  • Post box

    Note Outside the station
  • Tourist information office

    Tourist information office No
  • Shops

    Shops No
    Note

    Wide range of shops

 
 

London St Pancras (Intl)

Stations made easy

Route planning around the station including maps and platforms

Show [SPX] route

 

Transport links

Connection time
5 minutes (minimum)
Cycle storage
Yes
Sheltered cycle storage
Yes
Cycle storage location
To the rear of the ground and first level of the car park.
Car park
Yes

National Car Parks Ltd (Operator)

0845 050 7080 (primary)
customer.service@ncp.co.uk

Charges: £6.00 per hour, £25.00 daily

Taxi rank
Yes

PICKUP - Midland Road: Currently the taxi pick up is located next to First Capital Connect station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis.

DROP OFF - Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK .

Bus services
Yes

Information to plan your onward journey is available in a printable format here

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 04:30-09:30
Saturday 05:30-21:00
Sunday 06:30-21:00

Ticket Office:Mon-Fri 04.30 - 21.00Sat 05.30 - 21.00Sun 06.30 - 21.00

Travel Centre:Mon-Fri 07:45 - 21.00Sat 07:45 - 21.00Sun 07:45 - 21.00

Self-service machines
Yes
Collect from counter
Yes
Collect from machine
Yes
Ticket Office and Opposite Departures
Penalty fares
Penalty Fares do not apply when travelling from St Pancras International station.

Accessibility and mobility access

Customer help points
No
Staff help
No
Accessible ticket machines
No

 

Accessible ticket office counter
Yes
Induction loop
No
Ramp for train access
Yes - Please seek assistance from station staff
Accessible taxis
Yes
Accessible public telephones
Yes
Accessible toilets
Yes

Toilet attendants are available.

Step free access coverage
Whole station

The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous.

Impaired mobility set down
Yes

A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to St Pancras International Station.

The drop off zone leads directly to the Eurostar departures.  

Disabled parking
No
Accessible car park equipment
Yes

There is a public car park with an excess of 300 spaces at St. Pancras station that is managed by NCP.

Wheelchairs
Yes
Ticket gates
No

General services information

Customer service
Yes

Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations).

Platforms 5-10 and the international departures areas are managed by Eurostar.

Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail.

Left luggage
Yes

Excess Baggage provides a secure left luggage facility and is located at street level in the Circle area of the station, just past the UK Rail ticket office.  Opening hours are 06:00 to 22:00 Monday to Saturday and 07:00 to 22:00 on Sunday.  The cost is £6.50 per item (of any size) per 24 hours, therefore your item can be stored overnight if needed.

 To contact Excess Baggage call 0207 8331596 or email central.admin@excess-baggage.com

Lost property
Yes

Excess Baggage handles all lost property and is located in the Circle area next to the UK Rail Ticket Office.  To contact Excess Baggage call 0207 8331596 or email central.admin@excess-baggage.com

Eurostar have their own lost property called Euro Dispatch.  To contact Euro Dispatch call 08701600052.

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Sunday 24 hours
CCTV
Within station
Car park
Cycle storage

Station map

Station plan

Large station plan for London St Pancras (Intl)

View larger version
Stations made easy
Show [SPX] route

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