Stations & Destinations

Station Facilities: Stratford (London) (SRA)

Station Street
Stratford
Greater London

E15 1AZ

Last changed: 02:23 on 18 Jan 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Local Area Map^New!
Local Bus Map^New!

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Friday 04:30-01:30 Saturday 04:30-01:30 Sunday 04:30-01:30
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep SRA to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Full Time
Staffing Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Staffing - Note	Refers to platform staffing
CCTV	Yes

Information Systems ^ Top

Service	Details
Passenger Information Services	Departure screens Arrival screens Announcements
Help Point/Phone	Staffed response
Staffed Information Point	No

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Friday 06:15-21:30 Saturday 06:15-21:30 Sunday 06:40-21:30

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes

Telesales

Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00

Telesales - Primary Phone Number

0845 600 7245

Telesales - Fax Number

01603 214517

Telesales - Minicom/Textphone (For customers with hearing impairments)

0845 606 7245

Telesales - Address

National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS

Telesales - Web Address

www.nationalexpress.com

Telesales - Note

Closed on Christmas Day and Boxing Day

Oyster PrePay

Travelcard Zone

Stratford (London) is in London Fare Zone 3

Travelcard - Note

Oyster Pre Pay available on journeys to London Liverpool street only from this station

Penalty Fares

Penalty Fares apply to journeys from Stratford (London) station when travelling with:

National Express East Anglia
London Underground
c2c

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Customer Service - Primary Phone Number	0845 600 7245
Customer Service - Fax Number	01603 214517
Customer Service - Minicom/Textphone (For customers with hearing impairments)	0845 606 7245
Customer Service - Address	National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Customer Service - Web Address	www.nationalexpress.com
Customer Service - Email Address	nxea.customerrelations@nationalexpress.com
Customer Service - Note	Closed on Christmas Day and Boxing Day
Left Luggage	No
Lost Property	Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Lost Property - Primary Phone Number	0845 600 7245
Lost Property - Fax Number	01603 214517
Lost Property - Minicom/Textphone (For customers with hearing impairments)	0845 606 7245
Lost Property - Address	National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Lost Property - Email Address	nxea.lostproperty@nationalexpress.com
Lost Property - Note	Closed on Christmas Day and Boxing Day
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	None
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	Yes
Toilets	Yes
Baby Changing	No
Showers	Yes
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Stratford (London) station
Web Kiosk	No
Post Box	Yes
Post Box - Note	Outside the station
Tourist Information Office	No
ATM Machine	Yes
Bureau de Change	No
Shops	Yes

Accessibility ^ Top

Service	Details
Helpline	Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Helpline - Primary Phone Number	0800 028 28 78
Helpline - Alternate Phone Number	0845 600 7245
Helpline - Fax Number	01603 214517
Helpline - Minicom/Textphone (For customers with hearing impairments)	0845 606 7245
Helpline - Address	National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Helpline - Web Address	www.nationalexpress.com
Helpline - Email Address	nxea.assistedtravel@nationalexpress.com
Helpline - Note	Closed on Christmas Day and Boxing Day
Customer Help Points	No
Staff Help	No
Accessible Ticket Machines	No
Accessible Ticket Office Counter	No
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	No
Accessible Taxis - Note	Details of nearest taxis are shown on station information poster
Accessible Public Telephones	No
National Key Toilets	No
Step Free Access Coverage	Partial station
Step Free Access Coverage - Note	Lifts and ramps available. Platform 12 (Stansted Airport Services) is not accessible to wheelchair users.
Impaired Mobility Set Down	No
Disabled Parking	No
Accessible Car Park Equipment	No
Wheelchairs	No

Transport Links ^ Top

Service	Details
Minimum Connection Time (mins)	7
Cycle Storage Availability	No
Location for Rail Replacement Services	Replacement bus services for all operators stop in Millennium Square bus stops outside station entrance
Taxi Rank	Yes
Bus Services	Yes
Bus Services - Note	Transport for London buses operate from outside the station
Metro Services	Yes
Metro Services - Note	London Underground Central Line and Jubilee Lines, Docklands Light Railway and Silverlink Metro services
Car Hire	No
Cycle Hire	No
Local Transport Link	Plan your journey to and from the station with Traveline