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Station Facilities: Stratford (London) (SRA)

Current Station Information

Please note there is no step free route between Stratford Regional Station and the new Stratford International station for Southeastern High Speed services. Passengers not able to manage a five minute walk , including 32 steps via Platform 11 and then a 5 minute bus service should contact Southeastern customer services direct (0800 783 4524) for more information or travel via St Pancras station, interchanging at Liverpool Street.

Managed by National Express East Anglia 

Station Street
Stratford
Greater London

E15 1AZ

Last changed: 12:07 on 9 Nov 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep SRA to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Staffing - Note

Refers to platform staffing

CCTV Yes

Information Systems ^ Top

Service Details
Passenger Information Services Departure screens Arrival screens Announcements
Help Point/Phone Staffed response
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 06:15-21:30 Saturday 06:15-21:30 Sunday 06:15-21:30
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine Location Throughout the station
Telesales Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Telesales - Primary Phone Number 0845 600 7245
Telesales - Fax Number 01603 214517
Telesales - Minicom/Textphone (For customers with hearing impairments) 0845 606 7245
Telesales - Address National Express East Anglia Customer Services Centre Norwich Station Station Approach Norwich NR1 1EF
Telesales - Web Address www.nationalexpress.com
Telesales - Note Closed on Christmas Day and Boxing Day
Oyster PrePay No
Travelcard - Note
  • Oyster Pre Pay available on journeys to London Liverpool street only from this station
Penalty Fares Penalty Fares apply to journeys from Stratford (London) station when travelling with:
  • National Express East Anglia
  • London Underground
  • c2c

General Services Information ^ Top

Service Details
Customer Service Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Customer Service - Primary Phone Number 0845 600 7245
Customer Service - Fax Number 01603 214517
Customer Service - Minicom/Textphone (For customers with hearing impairments) 0845 606 7245
Customer Service - Address National Express East Anglia Customer Services Centre Norwich Station Station Approach Norwich NR1 1EF
Customer Service - Web Address www.nationalexpress.com
Customer Service - Email Address nxea.customerrelations@nationalexpress.com
Customer Service - Note Closed on Christmas Day and Boxing Day
Left Luggage No
Lost Property Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Lost Property - Primary Phone Number 0845 600 7245
Lost Property - Fax Number 01603 214517
Lost Property - Minicom/Textphone (For customers with hearing impairments) 0845 606 7245
Lost Property - Address National Express East Anglia Customer Services Centre Norwich Station Station Approach Norwich NR1 1EF
Lost Property - Email Address nxea.lostproperty@nationalexpress.com
Lost Property - Note Closed on Christmas Day and Boxing Day
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms None
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Toilets Yes
Baby Changing No
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Stratford (London) station
Web Kiosk No
Post Box Yes
Post Box - Note
  • Outside the station
Tourist Information Office No
ATM Machine Yes
Bureau de Change No
Shops Yes

Accessibility ^ Top

Service Details
Helpline Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Helpline - Primary Phone Number 0800 028 28 78
Helpline - Alternate Phone Number 0845 600 7245
Helpline - Fax Number 01603 214517
Helpline - Minicom/Textphone (For customers with hearing impairments) 0845 606 7245
Helpline - Address National Express East Anglia Customer Services Centre Norwich Station Station Approach Norwich NR1 1EF
Helpline - Web Address www.nationalexpress.com
Helpline - Email Address nxea.assistedtravel@nationalexpress.com
Helpline - Note Closed on Christmas Day and Boxing Day
Customer Help Points No
Staff Help Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Accessible Ticket Machines No
Accessible Ticket Office Counter No
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis No
Accessible Taxis - Note Details of nearest taxis are shown on station information poster
Accessible Public Telephones No
National Key Toilets No
Step Free Access Coverage Partial station
Step Free Access Coverage - Note
  • Lifts and ramps available. Platform 12 (Stansted Airport Services) is not accessible to wheelchair users.
Impaired Mobility Set Down No
Disabled Parking No
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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