Last updated:Today at 08:03
Train companies affected:Greater Anglia, Stansted Express
Last updated:Today at 04:18
Train companies affected:National Rail
Last updated:Today at 01:28
Train companies affected:National Rail
Sutton station, Railway Bridge, High Street, Sutton, London, SM1 1JA
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The lift information for this station cannot be validated. If you require lift information please call the National Rail Contact Centre on 03457 484950
Updated: 29 March 2024, 09:17
Zone 5
Yes
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Yes
Yes
No
Yes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Yes
Yes
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.
Yes
Staffed from first to last train every day
Yes
The Assistance Meeting Point is on platforms 2 and 3.
No
Yes
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Yes
This station has step-free access to all platforms / the platform.
This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is on platforms 2 and 3.
Yes
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Yes
Yes
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day.
Alternatively, you can also arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 138 1016
Texting us on 07970 511077
Yes
Toilets may only be available during staffed hours at some locations.
Toilets may only be available during staffed hours at some locations.
Yes
There are heated waiting areas on the platforms during staffed hours.
Yes
No
No
Yes
Located at the front and side of the station
5 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Yes
Staffed from first to last train every day
Yes
The Assistance Meeting Point is on platforms 2 and 3.
The assisted helpline is not available on Christmas Day.
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Yes
Toilets are located on Platform 1 and on Platform 2/3.
The platform 2/3 facility is also a Changing Place facility. This provides a changing bench, hoist, height-adjustable sink, and non-slip floors.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment, and provide the user with a private, comfortable and hygienic space.
Yes
Toilets may only be available during staffed hours at some locations.
Toilets may only be available during staffed hours at some locations.
Yes
Facilties may only be available when the station is staffed.
Yes
There are heated waiting areas on the platforms during staffed hours.
Yes
APCOA Parking UK
205 spaces
5 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Yes
Located at the front and side of the station
Yes
Yes
Yes
Yes
A small convenience store is located on the concourse.
No
No
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.
142 spaces
Stands & Racks
Located beside the main entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
Yes
There are no cycle hire facilities at this station
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
Taxi rank is outside the main entrance.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
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