Station Facilities: Swindon (SWI)

Managed by First Great Western 

Station Road
Swindon

SN1 1DQ

Last changed: 13:55 on 17 Apr 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep SWI to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Saturday 05:15-00:00 Sunday 07:00-00:30
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 06:00-20:30 Saturday 06:00-20:00 Sunday 07:30-20:30
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description situated by the ticket office, accessible ticket machine available.
Telesales Monday-Sunday 07:00-22:00
Telesales - Primary Phone Number 08457 000125
Telesales - Fax Number 0845 600 8363
Telesales - Primary Textphone Number 0800 294 9209
Telesales - Web Address http://www.firstgreatwestern.co.uk
Oyster PrePay No
Penalty Fares Some First Great Western services are subject to penalty fares. View the FGW central Area Penalty Fare Map.

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 07:00-22:00
Customer Service - Primary Phone Number 08457 000 125
Customer Service - Fax Number 0845 600 8363
Customer Service - Primary Textphone Number 0800 294 9209
Customer Service - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ
Customer Service - Web Address http://www.firstgreatwestern.co.uk/ContactUs
Customer Service - Email Address fgwfeedback@firstgroup.com
Left Luggage No
Lost Property Monday-Sunday 07:00-22:00
Lost Property - Primary Phone Number 08457 000 125
Lost Property - Primary Textphone Number 0800 294 9209
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Seating Area - Note Seated area is available at all platforms, sheltered seating area in platforms.
Waiting Rooms To be confirmed by station operator
Waiting Rooms - Note waiting rooms available at all platfoms.
Women-Only Waiting Room No
Trolleys Yes
Trolleys - Note Trolleys are available. Please note a £1 deposit is required.
Refreshment Facilities Yes
Refreshment Facilities - Note situated on platform 1/3 and 4. WH Smith, cafe and refreshments.
Toilets Yes
Baby Changing Yes
Baby Changing - Note In the accessible toilets.
Pay Phone Yes -
Public WiFi Yes
Web Kiosk No
Post Box Yes
Post Box - Note at the station entrance.
Tourist Information Office No
ATM Machine Yes
ATM Machine - Note situated in subway
Bureau de Change No
Shops Yes
Shops - Note Cafe and refreshments outlets available.

Accessibility ^ Top

Service Details
Helpline Yes
Helpline - Note You can book your assistance, reserve a seat and Pay for your ticket from our assist line. Assist booking line Tel 0800 197 1329 Textphone 0800 294 9209 Monday-Friday 07:00-22:00 Saturday-Sunday 07:00-21:00
Customer Help Points Yes
Staff Help Yes
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note Accessible ticket machines are located at the station entrance by the ticket office.
Accessible Ticket Office Counter Yes
Accessible Ticket Office Counter - Note Low-level accessible counter is available, all booking office counters have hearing loop fitted.
Induction Loop Yes
Ramp for Train Access To be confirmed by station operator
Ramp for Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel. All platforms have fixed portable ramp. Some of our trains also have a ramp on board. All First Great Western train services can carry manual or powered wheelchairs. Please see First Great Western's <a href="/passenger_services/disabled_passengers/fgw_scooter.pdf">Guide to Mobility Scooters</a> for full details.
Accessible Taxis Yes
Accessible Taxis - Note Accessible taxis are available. Please request staff assistance.
Accessible Public Telephones Yes
Accessible Public Telephones - Note Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to
National Key Toilets Yes
National Key Toilets - Note Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web http://www.radar.org.uk/ site:
Step Free Access Coverage Whole station
Step Free Access Coverage - Note lift access to all platforms, step free access to ticket office
Imparied Mobility Set Down Yes
Imparied Mobility Set Down - Note Set- Down / Pick up Points are available at the station entrance
Disabled Parking Yes
Disabled Parking - Note Disabled parking: Customers must ensure that the International Blue permit is displayed in the car windscreen. Disabled parking is free of charge at all fgw stations.
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Accessible Car Park Equipment - Note Accessible ticket machine is available at the car park. Step free access from the car park to the station via a lift.
Wheelchairs Yes

Transport Links ^ Top

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