Tunbridge Wells (TBW)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities on both platforms -
Trolleys
-
Refreshments
Note Coffee shop -
ATM machine
ATM machine -
Toilets
Toilets Platforms -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
Note Outside the station -
Tourist information office
-
Shops
Shops newspapers
Tunbridge Wells
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- car park, Platform 1& outside station
- Storage spaces
- 118
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- Car Park
- Premium Car Park
- Operator
- Indigo
- Note
- Annual season holders only
- Free of charge
- No
- Annual rate
- £1460.60
- Annual season holders only
- CCTV Coverage
- Yes
- Car Park
- Station Car Park
- Operator
- Indigo Park Solutions UK Limited
- Phone number
- 03301 235 247
- Email address
- customersupport.uk@parkindigo.com
- Note
-
For more information, visit www.southeasternrailway.co.uk/carparks or uk.parkindigo.com/en/southeastern-railway
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day
Saturday - Sunday 24 Hours a Day
- Number of spaces
- 75 with 3 accessible spaces available
- Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £7.10
- Off peak rate
- £6.30
- Saturday rate
- £4.50
- Sunday rate
- £1.00
- Weekly rate
- £30.60
- Monthly rate
- £107.50
- 3 Monthly rate
- £320.70
- 6 Monthly rate
- £641.40
- Annual rate
- £1160.50
-
See www.southeasternrailway.co.uk/carparks for further details
- CCTV Coverage
- Yes
- Car Park
- Torrington Road - Multi-Storey Car Park
- Opening hours
- Number of spaces
- 0 with 0 accessible spaces available
- Free of charge
- No
- Daily rate
- £6.70
- 3 Monthly rate
- £285.00
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
both sides of station
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:55 - 21:40
Saturday 06:30 - 20:40
Sunday 07:45 - 21:55
staff may not always be available during staffing times
- Location
-
On way in to access trains
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- Dual Height counters
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
booking hall
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for Southeastern
Staffing and general services
- Information available from staff
- YES
- Information services - opening times
-
Monday - Friday 05:00 - 01:45
Saturday 05:00 - 02:15
Sunday 06:30 - 00:30
Staff may not always be available during staffing times
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- 0345 322 7021
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Outside of platform 1
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not wheelchair accessible
- Post box
- Yes
- Outside the station
- Refreshment facilities
- Yes
- Coffee shop
- Shops
- Yes
- Type of shops available
- newspapers
- Toilets
- Yes
- Toilets Location
- Platforms
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- Platform 1
- Waiting Rooms
- Yes
- Waiting rooms location
- on both platforms
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Textphone 0800 783 4548
- Staff help available
- Yes
- Staff may not always be available during staffing times - booking in advance is advised although not compulsory
- Staff help available opening times
-
Monday - Friday 05:00 - 01:45
Saturday 05:00 - 02:15
Sunday 06:30 - 00:30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step free interchange via steep path approximately 200 metres. Lift to access platform 2 from Mount Pleasant road for services away from London.
- Wheelchairs available
- No
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