Tilbury Town (TIL)
Managed by c2c
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
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ATM machine
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Toilets
Toilets The Accessible toilets are located on Platform 1.
The National key toilets can be accessed from the front of station; these toilets are operated by a RADAR key.
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Pay phone
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Internet
Public Wi-Fi Yes -
Post box
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Tourist information office
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Shops
Tilbury Town
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- Outside station entrance to platforms 1 & 2
- Storage spaces
- 8
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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No
- Impaired mobility set down / pick up points available
- Yes
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Outside station entrance to platforms 1 & 2
- Port
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Buses running as Ensign Route 99 operate to Tilbury Riverside, for the Ferry to Gravesend.
These depart from the Bus Stop outside the ticket office on Platform 1.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:45 - 20:30
Saturday 06:15 - 20:30
Sunday 07:15 - 16:30
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
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For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
- Penalty fares
- Penalty fares apply for c2c
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
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Monday - Friday 05:45 - 20:30
Saturday 06:15 - 20:30
Sunday 07:15 - 16:30
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Operated by c2c
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Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 16:00
Public Holidays 09:00 - 16:00
- 03457 44 44 22
- Customer Services
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Monday - Friday, 08:00 - 20:00
Saturday, Sunday, Public Holidays 09:00 - 16:00.
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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Rail replacement buses in both directions depart from bus stops outside entrance to platform 2
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Free c2c Wi-Fi
- Toilets
- Yes
- Toilets Location
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The Accessible toilets are located on Platform 1.
The National key toilets can be accessed from the front of station; these toilets are operated by a RADAR key.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- Access from the front of station. This can be accessed using a radar key.
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03457 44 44 22
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 05:45 - 20:30
Saturday 06:15 - 20:30
Sunday 07:15 - 16:30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Lifts are available from street level to both platforms
- Wheelchairs available
- No
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