University (Birmingham) (UNI)
Managed by West Midlands Railway
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
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ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
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Tourist information office
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Shops
University (Birmingham)
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
Station is adjacent to public bike parking
- Storage spaces
- 20
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Station is adjacent to public bike parking
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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University (UNI) Station BBs 0121 693 3333 TOA 0121 427 8888
- Accessible taxis
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Accessible taxis are not available
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 07:00 - 20:00
Saturday 08:00 - 19:00
Sunday 10:00 - 16:00
- Location
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A Ticket Vending Machine is located in the Booking Hall.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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A Ticket Vending Machine is located in the Booking Hall.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
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Monday - Friday 07:00 - 20:00
Saturday 08:00 - 19:00
Sunday 10:00 - 16:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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On both platforms
- Customer Services
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Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
**University Station is accredited by the Secure Station Scheme**
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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In the event of engineering the bus/coach will collect you from:
For services towards Longbridge/Redditch - the public bus stop UB (Vincent Drive) on the near side of New Fosse Way outside the station.
For services towards Birmingham - the public bus stop UK (Vincent Drive) on the far side of New Fosse Way, opposite the station.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
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Public telephones are not accessible
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 0248998 Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Helpline opening hours
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Monday - Sunday 08:00 - 22:00
- Staff help available
- Yes
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This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
- Staff help available opening times
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Monday - Friday 07:00 - 20:00
Saturday 08:00 - 19:00
Sunday 10:00 - 16:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Level access to Booking Hall. Lifts to both platforms, or 32 steps down to platform 1 (trains to Birmingham) and 31 steps to platform 2. Doors to Booking Hall have a low-level button to open.
- Wheelchairs available
- No
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