London Waterloo (WAT)
Managed by Network Rail
Station facilities
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Station seating facilities
First Class lounge No Seating area Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 Available throughout the station.
Waiting Rooms None Women-only waiting room No -
Trolleys
Note Coin-operated trolley
Cannot be removed from the station
-
Refreshments
Note Coffee shop
Café
Buffet
Coffee kiosk
Cold drinks vending machine
Food vending machine
Public House/Bar
Food outlet (Seating available)
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ATM machine
Opening hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 Notes Located on concourse
Opening hours Monday-Friday 07:00-19:00 Saturday 07:00-19:00 Sunday 08:00-18:00 Notes Located on the concourse
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Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Opening hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 Note Web kiosk No -
Post box
Note Located on the concourse -
Tourist information office
Tourist information office No -
Shops
Opening hours Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 Note Kiosk
News agent
Wide range of shops
Mini supermarket
Pharmacy
Convenience store
High street shops
Passport Photo Booth
London Waterloo
- Connection time
- 15 minutes (minimum)
- Cycle storage
Yes
- Sheltered cycle storage
- Partial
- Cycle storage location
-
Cycle storage is located outside exit 3 and on various platforms
- Car park
-
Yes
Station Car Park - 27 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Station Approach.
APCOA Parking (UK) Limited (Operator)
0845 165 2030 (primary)
contact-us@apcoa.co.uk
- Taxi rank
-
Yes
Taxis are available from the rank on Station Approach.
Monday-Sunday 24 hours - Bus services
-
Yes
1, 4, 26, 59, 68, 76, 77, 139, 168, 171, 172, 176, 188, 211, 243, 341, 381, 507, 521, RV1, X68
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Tickets bought in advance online or from South West Trains telesales can be collected from the self-service ticket machines at the station.
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
-
Yes
On Station concourse and in front of ticket office windows.
- Get Oyster card here
-
No
- Top up Oyster pay as you go here
-
Yes
- Use Oyster pay as you go here
-
Yes
- Oyster information
- Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
- London fare zone
-
Zone 1
- Penalty fares
-
Penalty Fares apply to journeys from London Waterloo station when travelling with:
- South West Trains
Accessibility and mobility access
- Customer help points
-
Yes
Passengers travelling on journeys from Waterloo are advised to book at least 24 hours in advance online or by telephoning 0800 52 82 100. For short notice requeats please speak to a member of staff at the information point on the main concourse or visit the station reception near the taxi rank.
Staffed information points are located on the main concourse until 2100 daily.
A map of Waterloo station is available from South West Trains Assisted Travel team (0800 52 82 100)
- Staff help
-
Monday-Friday 04:30-01:05
Saturday 04:30-01:50
Sunday 05:30-01:05
- Accessible ticket machines
-
Yes
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Accessible ticket office counter
-
Yes
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- If you need assistance we recommend that you book at least 24 hours in advance of travel
- Please seek assistance from station staff
- Accessible taxis
-
Yes
Accessible taxis are available from the main taxi rank, which is located outside exit three (opposite platform 11)
- Accessible public telephones
-
Yes
On the platforms
- Accessible toilets
-
Yes
An accessible toilet with key or intercom access is located on the concourse between exits 4 and 5 (opposite platform 19). An additional facility for RADAR key holders only is located outside exit 3.
- Step free access coverage
- Whole station
There is level access from all platforms to the main concourse.
There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)
There is also level access from the main concourse to Waterloo East station via a lift and footbridge.
- Impaired mobility set down
-
Yes
Near the taxi rank on Cab Road / Station Approach
- Disabled parking
-
Yes
- 1 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
-
Yes
- Wheelchairs
-
Yes
- Ticket gates
- Yes
Wide ticket gates are provided at the entrance to every platform
General services information
- Customer service
-
Yes
Monday-Saturday 07:00-22:15
Sunday 09:00-20:45Station Reception
- Left luggage
-
Yes
Monday-Friday 07:00-23:00
Saturday 07:00-23:00
Sunday 07:00-23:00Situated between exits 5 and 6
Operated by Excess Baggage Company 0207 401 8444
- Lost property
-
Yes
Monday-Friday 07:30-19:00Situated in Lower Road. Take the escalators or lift opposite platforms 4 and 5 (exit 2) to the lower level, turn right and turn right again.
Operated by South West Trains 0207 401 7861
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Full-time
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hoursPassengers are not permitted to remain overnight within the station.
There is an information point in the centre of the concourse.
- CCTV
-
Within station
Car park
Cycle storage
Station map
- Station plan
-
View larger version
- Stations made easy
- Show [WAT] route
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