Station Facilities: London Waterloo (WAT)
Managed by Network Rail
Station Approach London Greater London.
SE1 8SW
Last changed: 13:14 on 22 Oct 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 |
| TrainTracker Phone Number | 0871 200 49 92 |
| TrainTrackerText | Text dep WAT to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Staffing - Note |
Passengers are not permitted to remain overnight within the station. There is an information point in the centre of the concourse. |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours | ||||||||
| Ticket Office - Note |
Tickets bought in advance online or from South West Trains telesales can be collected from the self-service ticket machines at the station. | ||||||||
| Self Service Ticket Machines | Yes | ||||||||
| Collection of Pre-purchased Tickets | Yes | ||||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||||
| Telesales | Monday-Sunday 06:00-22:00 | ||||||||
| Telesales - Primary Phone Number | 0845 6000 650 | ||||||||
| Telesales - Address | Customer Service Centre South West Trains Overline House Blechynden Terrace Southampton SO15 1GW | ||||||||
| Oyster PrePay | No | ||||||||
| Penalty Fares |
Penalty Fares apply to journeys from London Waterloo station when travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Saturday 07:00-22:15 Sunday 09:00-20:45 |
| Customer Service - Note |
Station Reception |
| Left Luggage | Monday-Sunday 07:00-23:00 |
| Left Luggage - Note |
£6.50 per item per 24 hours. Located on platform 11. |
| Lost Property | Monday-Friday 07:30-19:00 |
| Lost Property - Note |
The lost property office is situated in the Lower Road, down the escalators or the lift opposite platforms 4 and 5 (exit 2), turn right, and turn right again. Open 07:30 to 19:00 Monday to Friday. Telephone enquiries can be made between 07:30 and 19:00 on 020 7401 7861 |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| Station Facilities Note |
There are two Post Boxes at London Waterloo station:
|
| First Class Lounge | No |
| Seating Area - Opening Hours | Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 |
| Seating Area - Note |
Available throughout the station. |
| Waiting Rooms | None |
| Women-Only Waiting Room | No |
| Trolleys - Opening Hours | Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 |
| Refreshment Facilities - Opening Hours | Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 |
| Toilets | Yes |
| Baby Changing - Opening Hours | Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 |
| Showers | No |
| Pay Phone | Yes - Cards and Coins |
| WiFi - Opening Hors | Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 |
| Public WiFi - Note | |
| Web Kiosk | No |
| Web Kiosk - Note |
|
| Post Box - Opening Hors | Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 |
| Tourist Information Office | No |
| ATM Machine - Opening Hours | Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 |
| Bureau de Change - Opening Hours | Monday-Friday 07:00-19:00 Saturday 07:00-19:00 Sunday 08:00-18:00 |
| Shops - Opening Hours | Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00 |
| Helpline - Note |
Please contact our Assisted Travel Team: 0800 52 82 100 |
| Customer Help Points | Yes |
| Staff Help | Monday-Friday 04:30-01:05 Saturday 04:30-01:50 Sunday 05:30-01:05 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note |
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users. |
| Accessible Ticket Office Counter | Monday-Friday 04:30-01:05 Saturday 04:30-01:05 Sunday 05:30-01:05 |
| Accessible Ticket Office Counter - Note |
Window 16 is designated as a priority window for disabled passengers. It has a split height counter. |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
Accessible taxis are available from the main taxi rank, whicwhich is located outside exit three (opposite platform 11) |
| Accessible Public Telephones | Yes |
| Accessible Public Telephones - Note |
On the main concourse |
| National Key Toilets | Yes |
| National Key Toilets - Note |
An accessible toilet is located on the concourse between exits 4 and 5 (opposite platform 19) and on Cab Road outside exit 3. |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | No |
| Impaired Mobility Set Down - Note |
|
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | Yes |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 15 | ||||||||||||
| Cycle Storage Availability | Yes | ||||||||||||
| Cycle Storage | 200 | ||||||||||||
| Cycle Storage Sheltered | Yes | ||||||||||||
| Cycle Storage CCTV | Yes | ||||||||||||
| Cycle Storage Location | Cycle storage is located on various platforms. | ||||||||||||
| Car Park: Station Car Park |
| ||||||||||||
| Taxi Rank | Yes | ||||||||||||
| Taxi Rank - Hours | Monday-Sunday 24 hours | ||||||||||||
| Taxi Rank - Note |
Taxis are available from the rank on Station Approach. | ||||||||||||
| Bus Services | Yes | ||||||||||||
| Bus Services - Note |
1, 68, 168, 171, 172, 176, 188, 59, 341, 76, 211, 50, 7, 77, RV1, 381, 4, 26, 139, 243, 521 | ||||||||||||
| Metro Services | Yes | ||||||||||||
| Metro Services - Note |
London Underground services: Waterloo and City Line, Bakerloo Line, JubileeLine and Northern Line. | ||||||||||||
| Car Hire | No | ||||||||||||
| Cycle Hire | No | ||||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |