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Wickham Market (WCM)

Wickham Market station, Station Road, Campsea Ashe, Suffolk, IP13 0PT

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

Yes

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using the Help Point at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards both Ipswich and Lowestoft) - between the former station building and the sheltered cycle parking area, fixed to a grey cabinet.

Customer Services Notes

Monday-Saturday 08:00-20:00

Sunday 10:00-20:00

Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to the single platform for trains towards both Ipswich and Lowestoft.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Accessible toilet available in the Station House.

Facilities operated by Station House Campsea House.

Waiting rooms

Yes

Waiting room available in the Station House.

Facilities operated by Station House Campsea House.

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

2 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Staff Help

Staff help available

Yes

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using the Help Point at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Customer Help Points and Meeting Point

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards both Ipswich and Lowestoft) - between the former station building and the sheltered cycle parking area, fixed to a grey cabinet.

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

Yes

Accessible toilet in the Station House.

Facilities operated by Station House Campsea House.

Accessible Toilets

Yes

Accessible toilet available in the Station House.

Facilities operated by Station House Campsea House.

Baby Changing

Yes

Baby Change available in the Station House.

Facilities operated by Station House Campsea House.

Waiting Rooms

Yes

Waiting room available in the Station House.

Facilities operated by Station House Campsea House.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

48 spaces

Accessible spaces

2 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking is free

Refreshment Facilities

Yes

Pay Phones

Yes

Public Wi-Fi

Yes

WiFi available in the Station House.

Facilities operated by Station House Campsea House.

Find WiFi Hotspots around Wickham Market station

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Location

There are five cycle stands in the station car park, between the entrance to the car park and the two accessible car parking spaces. There is also a sheltered cycle parking area providing five cycle stands on Platform 1 (for trains towards both Ipswich and Lowestoft) beyond the former station building.

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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