Last updated:Today at 15:59
Train companies affected:South Western Railway
Wembley Stadium (WCX)
Wembley Stadium station, Wembley Hill Road, Wembley, Greater London, HA9 8BQ
Station Information
Ticket Office
Opening Hours
Unavailable
London Fare Zone
Zone 4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Chiltern Railways Smartcards can be obtained from www.chilternrailways.co.uk/smart
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Contactless Pay as you go note
Pay as you go with contactless is available as far as High Wycombe.
Information Available
If the station is unstaffed, please contact the customer relations team or onboard staff
Customer Information
- Departure Screens
- Live service information
Staff Help Available
- Staff Help Available,Monday to Sunday: Unavailable
This station is staffed only on Wembley National Stadium football or concert event days.
We strongly recommend that you book assistance at least 2 hours in advance for travel to or from this station to allow us time to arrange for staff to attend and assist you with your journey, alternatively you can use the Help Points on either platform.
Customer Help Points
Yes
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 12:00 - 20:00
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step Free Access Category B2: Some step free access to all platforms. Access between platforms may be via the street.
The step-free route between platforms via the side entrances is approx. 560m via the street.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
There are waiting shelters (unheated) on both platforms with perch seating.
On both platforms there is accessible seating
Seating area
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Unavailable
This station is staffed only on Wembley National Stadium football or concert event days.
We strongly recommend that you book assistance at least 2 hours in advance for travel to or from this station to allow us time to arrange for staff to attend and assist you with your journey, alternatively you can use the Help Points on either platform.
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: 07:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
There are waiting shelters (unheated) on both platforms with perch seating.
On both platforms there is accessible seating
Seating Area
Unavailable
Refreshment Facilities
Unavailable
Public Telephones
No
Public Wi-Fi
Available
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
This station is not served by rail replacement buses due to difficult road access. Please use the Passenger Help Point on the station to arrange for a taxi to the nearest served Chiltern Railways station.
Information to plan your onward journey is available in a printable format here
