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Station Facilities: West Drayton (WDT)

Managed by First Great Western 

Station Approach
West Drayton
Greater London

UB7 9DY

Last changed: 19:52 on 15 Jul 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep WDT to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Saturday 06:30-20:24 Sunday 08:10-15:30 Monday-Friday 06:30-20:24 Saturday 06:30-20:24
Staffing - Note See Booking hours
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 06:30-20:24 Sunday 08:10-15:30 Monday-Friday 06:30-20:24 Saturday 06:30-20:24
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description Situated by the ticket office.
Machine Location Outside station entrance in car park
Telesales Monday-Sunday 07:00-22:00
Telesales - Primary Phone Number 08457 000125
Telesales - Fax Number 0845 600 8363
Telesales - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
Telesales - Web Address www.firstgreatwestern.co.uk
Oyster PrePay No
Travelcard Zone

West Drayton is in London Fare Zone 6
Penalty Fares Penalty Fares apply to journeys from West Drayton station when travelling with:
  • First Great Western

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 07:00-22:00
Customer Service - Primary Phone Number 08457 000 125
Customer Service - Fax Number 0845 600 8363
Customer Service - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
Customer Service - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ
Customer Service - Web Address www.firstgreatwestern.co.uk/ContactUs
Customer Service - Email Address fgwfeedback@firstgroup.com
Left Luggage No
Lost Property Monday-Sunday 07:00-22:00
Lost Property - Primary Phone Number 08457 000 125
Lost Property - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area No
Waiting Rooms None
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities No
Toilets Yes
Baby Changing No
Showers No
Pay Phone Yes -
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around West Drayton station
Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine No
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline Yes
Helpline - Note You can book your assistance, reserve a seat and Pay for your ticket from our assist line. Assist booking line Tel 0800 197 1329 Textphone 0800 294 9209 Monday-Friday 07:00-22:00 Saturday-Sunday 07:00-21:00
Customer Help Points Yes
Staff Help Monday-Friday 06:30-20:24 Saturday 06:30-20:24 Sunday 08:10-15:30
Accessible Ticket Machines No
Accessible Ticket Office Counter No
Induction Loop No
Ramp for Train Access No
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note Accessible taxis are available. Please request staff assistance.
Accessible Public Telephones No
National Key Toilets No
Step Free Access Coverage No part of station
Step Free Access Coverage - Note
  • No step free access to any operational platform
Impaired Mobility Set Down No
Disabled Parking No
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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