Station facilities
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Station seating facilities
First Class lounge No Seating area Yes There is a heated waiting room on the Westbound platform 1, and under cover seating on both platforms
Waiting Rooms Available Note Waiting room on Westbound platform 1. Waiting shelter on Eastbound platform 2.
Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
-
Pay phone
Pay phone No -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
Note Post Office located nearby -
Tourist information office
Tourist information office No -
Shops
Shops No Note High street shops
West Hampstead
- Connection time
- 5 minutes (minimum)
- Car park
No
- Taxi rank
-
No
- Rail replacement
-
Westbound: Buses leave from Stop A in West End Lane
Eastbound: Buses leave from Stop C in Broadhurst Gardens
- Bus services
-
Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 06:45-20:45
Saturday 07:15-14:15
Sunday 10:15-17:30
- Self-service machines
- Yes
- Get Oyster card here
-
Yes
- Top up Oyster pay as you go here
-
Yes
- Use Oyster pay as you go here
-
Yes
- London fare zone
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Zone 2
The station is located in London Travelcard Zone 2
- Penalty fares
-
Penalty Fares apply to journeys from West Hampstead station when travelling with:
- London Overground
The Penalty Fare for travelling on Transport for London (TfL) services (Underground and Overground) or through their managed stations is £50. This will be reduced to £25 if it is paid within 21 days.
Accessibility and mobility access
- Customer help points
-
No
- Staff help
-
Monday-Friday Closed
Saturday Closed
Sunday Closed
- Accessible ticket machines
-
No
- Accessible ticket office counter
-
No
Ticket office staff provide assistance where possible
- Induction loop
-
Yes
- Ramp for train access
-
No
- Accessible taxis
-
No
contact taxi operator directly
- Accessible public telephones
-
No
- Nearest stations with more facilities
-
Willesden Junction
- Accessible toilets
-
No
- Step free access coverage
- Partial station
Ticket office has step-free access from street only.
- Impaired mobility set down
-
No
- Disabled parking
-
No
- Accessible car park equipment
-
No
- Wheelchairs
-
No
- Ticket gates
- Yes
General services information
- Customer service
-
Yes
Via ticket office
- Left luggage
-
No
- Lost property
-
No
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Friday 05:54-23:59
Saturday 05:54-23:59
Sunday 09:00-00:00
Station map
- Station plan
-
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