West Horndon (WHR)
Managed by c2c
Station facilities
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Station seating facilities
Station seating facilities Platform 2 Booking Hall
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Trolleys
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Refreshments
Note -
ATM machine
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Toilets
Toilets The toilets are located in the Booking Hall.
The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
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Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
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Shops
West Horndon
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- Car Park & Platform 2 (Shoeburyness bound)
- Storage spaces
- 20
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Phone number
- 0845 050 70 80
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
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Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 146 with 3 accessible spaces available
-
Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces
- Free of charge
- No
- Daily rate
- £6.40
- Off peak rate
- £2.40
- Saturday rate
- £2.40
- Sunday rate
- £2.40
- Weekly rate
- £25.20
- Monthly rate
- £97.00
- 3 Monthly rate
- £280.00
- Annual rate
- £962.00
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Premier Reserved Parking (Annual): £1,231.00
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
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No
- Impaired mobility set down / pick up points available
- Yes
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Outside station entrance
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 20:30
Saturday 08:15 - 17:40
Sunday Closed
- Location
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Platform 2
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
-
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
- Penalty fares
- Penalty fares apply for c2c
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
-
Monday - Friday 06:15 - 20:30
Saturday 08:15 - 17:40
Sunday Closed
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Operated by c2c
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Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 16:00
Public Holidays 09:00 - 16:00
- 03457 44 44 22
- Customer Services
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Monday - Friday, 08:00 - 20:00.
Saturday - Sunday - Public Holidays, 09:00 - 16:00
Closed Christmas Day - Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Outside station entrance in car park
Facilities
- ATM Machine
- No
- Post box
- Yes
- Public Wi-Fi
- Yes
- Free c2c Wi-Fi
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
-
The toilets are located in the Booking Hall.
The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- Within booking hall. This can be accessed using a radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
-
Platform 2 Booking Hall
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 03457 44 44 22
- Helpline opening hours
-
Monday - Sunday 24 Hours a Day
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
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Step free access is only available from street level if travelling towards Southend from platform 2. There is no lift or step free entrance to platform 1
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Upminster; Laindon;
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