West Horndon (WHR)
West Horndon station, Station Approach, West Horndon, Essex, CM13 3TJ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 10:30
- Opening Hours,Saturday: Unavailable
- Opening Hours,Sunday: Unavailable
Location
Platform 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:15 - 10:30
- Information Services Opening Times,Saturday: 08:30 - 14:45
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
Available
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00.
Saturday - Sunday - Public Holidays, 09:00 - 16:00
Closed Christmas Day - Boxing Day
0345 744 4422 (option 3, followed by option 3)
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:00 - 20:00
- Lost Property,Saturday to Sunday: 09:00 - 16:00
- Lost Property,Public Holidays: 09:00 - 16:00
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Step free access is only available from street level if travelling towards Southend from platform 2. There is no lift or step free entrance to platform 1
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Within booking hall. This can be accessed using a radar key.
Waiting rooms
Available
Closed until further notice
Platform 2 Booking Hall
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Outside station entrance
Accessible spaces
3 spaces
Staff Help
Staff help available
Available
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
The toilets are located in the Booking Hall.
The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
Accessible Toilets
Available
Within booking hall. This can be accessed using a radar key.
Baby Changing
Unavailable
Waiting Rooms
Available
Closed until further notice
Platform 2 Booking Hall
Seating Area
Available
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
146 spaces
Accessible spaces
3 spaces
Impaired mobility set down/pick up points available
Available
Outside station entrance
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Rate per day £8.50
- Rate on Saturday £3.20
- Rate on Sunday £3.20
- Rate per week £33.00
- Rate per month £125.00
- Rate per 3 months £361.00
- Rate per year £1243.00
Notes
Premier Reserved Parking (Annual): £1,591.00
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Refreshment Facilities
Available
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Location
Car Park & Platform 2 (Shoeburyness bound)
Sheltered
No
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
c2c Rail Replacement outside the Station Entrance (W3W ///dare.novel.trendy)
No
Information to plan your onward journey is available in a printable format here
