West Horndon (WHR)
Managed by c2c
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
Toilets Within booking hall
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Pay phone
-
Internet
-
Post box
Note -
Tourist information office
-
Shops
West Horndon
Getting to and from the station
- Car Park
Station Car Park- Operator
- National Car Parks Ltd
- Phone number
- 0845 050 70 80
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 146 with 3 accessible spaces available
-
Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces
- Free of charge
- No
- Daily rate
- £5.90
- Off peak rate
- £2.20
- Weekly rate
- £23.20
- Monthly rate
- £88.70
- 3 Monthly rate
- £257.70
- Annual rate
- £ 886.60
- CCTV Coverage
- Yes
- Cycle Parking
- Cycle storage type
- Stands
- Sheltered cycle storage
- No
- Cycle storage location
- Platform 2
- Cycle storage spaces
- 5
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
No
- Impaired mobility set down / pick up points available
- Yes
-
Outside station entrance
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 20:30
Saturday 08:15 - 17:40
Sunday Closed
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
-
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
-
Monday - Friday 06:15 - 20:30
Saturday 08:15 - 17:40
Sunday Closed
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Operated by c2c
-
Monday - Friday 08:00 - 18:00
- 01702 357 699
- Customer Services
-
Monday - Friday, 08:00 - 18:00
0345 744 4422 (option 3, followed by option 3)
c2c.customerrelations@nationalexpress.com
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Outside station entrance in car park
Facilities
- ATM Machine
- No
- Post box
- Yes
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
-
Within booking hall
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
-
Within booking hall
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 01702 357 640
- Helpline opening hours
-
Monday - Friday 08:00 - 18:00
- Staff help available
- Yes
- Please call 01702 357640
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
-
Step free access is only available from street level if travelling towards Southend from platform 2. There is no lift or step free entrance to platform 1
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
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