West Norwood (WNW)

Managed by Southern

 
Knights Hill
West Norwood
London
London
SE27 0HS
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area Yes

    Seating in waiting room on Platform 1 and also on platforms
    Waiting Rooms Available (One)
    Note

    Waiting room available on Platform 1.  Shelters also available on both platforms with seating.

    Women-only waiting room No

  • Trolleys

  • Refreshments

  • ATM machine

    ATM machine No
    Bureau de change No

  • Toilets

  • Pay phone

    Pay phone No

  • Internet

    Public Wi-Fi No
    Note

    Find WiFi Hotspots around West Norwood station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Shops No
 
 

West Norwood

Stations made easy

Route planning around the station including maps and platforms

Show [WNW] route

 

Transport links

Connection time
4 minutes (minimum)
Car park
No
Taxi rank
No

Information on taxis from this station is available at www.traintaxi.co.uk

Rail replacement

Outside station at existing bus stops on Knights Hill and Norwood High Street.

Rail replacement maps
View location map for rail replacement services
Bus services
Yes

Information to plan your onward journey is available in a printable format here

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 06:10-19:35
Saturday 07:40-14:15
Sunday 07:40-15:15
Self-service machines
Yes
Collect from counter
Yes
Collect from machine
Yes

Located in the booking hall

Get Oyster card here
No
Top up Oyster pay as you go here
Yes
Use Oyster pay as you go here
Yes
London fare zone
Zone 3
Penalty fares

Penalty Fares apply to journeys from West Norwood station when travelling with:

  • Southern Railway

Accessibility and mobility access

Customer help points
Yes

Help point available on Platform 1.  Platform staff office on platform 1 also when staffed.


Staff help
Monday-Friday 06:10-19:35
Saturday 07:40-14:15
Sunday 07:40-15:15
Accessible ticket machines
Yes

 Quickfare Machine can be located outside main entrance of station , and also located outside of platform 2. 

Accessible ticket office counter
No

Please ask staff for assistance or contact Southern Assisted Travel in advance of travel on 0800 138 1016.

Induction loop
Yes
Ramp for train access
Yes - If you need assistance we recommend that you book at least 24 hours in advance of travel - Please seek assistance from station staff
Accessible taxis
Yes

Accessible taxis to/from this station to/from the nearest accessible station can be arranged through Southern Assisted Travel - 0800 138 1016. For other taxi journeys, contact local taxi companies, details of which can be found at www.traintaxi.co.uk.

Accessible public telephones
No
Accessible toilets
No
Step free access coverage
Whole station

Step-free access to both platforms via side gates. Mobility-impaired customers are advised to book in advance. Step-free route between platforms via street. Step-free access to Ticket Office from street, but steps from Ticket Office to platforms.

Impaired mobility set down
No
Disabled parking
No
Accessible car park equipment
No

No car park

Wheelchairs
No
Ticket gates
Yes

General services information

Customer service
Yes

Please call Customer Services on 08451 272920

Left luggage
No

 Call customer services on 08451 272920

Lost property
No

Call Customer Services 08451 272920

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday, Tuesday, Wednesday, Thursday 05:30-00:30
Saturday 05:30-00:30
Sunday 05:30-00:30
Friday 05:30-01:10
CCTV
Within station

Station map

Station plan

Large station plan for West Norwood

View larger version
Stations made easy
Show [WNW] route

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