West Norwood (WNW)

Managed by Southern 

 
Knights Hill
West Norwood
London
London
SE27 0HS
 

Station facilities

  • Station seating facilities

    Station seating facilities
  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

West Norwood

Stations made easy

Route planning around the station including maps and platforms

Show [WNW] route

 

Getting to and from the station

 
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Information on taxis from this station is available at www.traintaxi.co.uk

Accessible taxis

Accessible taxis to/from this station to/from the nearest accessible station can be arranged through Southern Assisted Travel - 0800 138 1016. For other taxi journeys, contact local taxi companies, details of which can be found at www.traintaxi.co.uk.

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 19:35
Saturday 07:40 - 14:15
Sunday 07:40 - 15:15
Location

Located in the booking hall

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Located outside main entrance, and also outside Platform 2. 

Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
Yes

 Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

London fare zone
Zone 3

Staffing and general services

 
Information available from staff
 
Information services - opening times
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

Help point available on Platform 1.  Platform staff office on platform 1 also when staffed.

Customer Services

Please call Customer Services on 08451 272920

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Outside station at existing bus stops on Knights Hill and Norwood High Street.

Facilities

 
ATM Machine
No
Toilets
No
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Staff help available
Yes
Staff assistance is availability: 05:30-01:10  
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Step-free access to both platforms via side gates. Mobility-impaired customers are advised to book in advance. Step-free route between platforms via street. Step-free access to Ticket Office from street, but steps from Ticket Office to platforms.

 
Wheelchairs available
No
Nearest station with more facilities CRS Code

Station Map

 
Station plan

View larger version
Stations made easy
Show [WNW] route

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