West Norwood (WNW)

Managed by Southern 

Knights Hill
West Norwood
SE27 0HS

Station facilities

  • Station seating facilities

    Station seating facilities
  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops


West Norwood

Stations made easy

Route planning around the station including maps and platforms

Show [WNW] route


Station Message: Alert!

This is a London ‘Turn Up & Go Trial’ Station - Train operating companies generally advise disabled passengers to book assistance 24 hours before travelling. By contrast, a ‘Turn up & Go’ service offers assistance to disabled passengers whether they book in advance or not.

Some passengers already opt to ‘Turn Up & go’ but currently for a period of a few months a ‘Turn Up & Go Trial’ is running on journeys between 36 specified National Rail stations in the Greater London area, to understand if in future a formalised ‘Turn Up & Go’ service can be offered here. Passengers can still pre-book assistance at these 36 stations, should they wish. For more details including the stations involved visit Disabled Persons Railcard

Getting to and from the station

Car Park
Onward travel information

Information to plan your onward journey is available in a printable format here


Information on taxis from this station is available at www.traintaxi.co.uk

Accessible taxis

Accessible taxis to/from this station to/from the nearest accessible station can be arranged through Southern Assisted Travel - 0800 138 1016. For other taxi journeys, contact local taxi companies, details of which can be found at www.traintaxi.co.uk.

Impaired mobility set down / pick up points available

Ticket buying and collection

Ticket Office
Opening hours
Monday - Friday 06:10 - 19:35
Saturday 07:40 - 14:15
Sunday 07:40 - 15:15

Located in the booking hall

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Located outside main entrance, and also outside Platform 2. 

Collection of pre-purchased tickets
Yes, from ticket machine
Get Oyster cards here
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Smartcards issued
Smartcards top-up
Not possible at this station
Smartcards validators

 Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

London fare zone
Zone 3

Staffing and general services

Information available from staff
Information services - opening times
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points

Help point available on Platform 1.  Platform staff office on platform 1 also when staffed.

Customer Services

Please call Customer Services on 08451 272920

Ticket gates
Location for Rail Replacement Services

Outside station at existing bus stops on Knights Hill and Norwood High Street.


ATM Machine
Waiting Rooms
Waiting rooms opening hours

Accessibility and mobility access

Staff help available
Staff assistance is availability: 05:30-01:10  
Staff help available opening times
Monday - Friday 06:10 - 19:35
Saturday 07:40 - 14:15
Sunday 07:40 - 15:15
Ramp for train access
Step free access coverage
Step free access note

Step-free access to both platforms via side gates. Mobility-impaired customers are advised to book in advance. Step-free route between platforms via street. Step-free access to Ticket Office from street, but steps from Ticket Office to platforms.

Wheelchairs available

Station Map

Station plan

View larger version
Stations made easy
Show [WNW] route

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