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Weston-super-Mare (WSM)

Weston-super-Mare station, Station Approach, Weston-super-Mare, Somerset, BS23 1XY

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:10 - 17:45
  • Opening Hours,Saturday: 06:10 - 17:45
  • Opening Hours,Sunday: 10:20 - 18:20
Location

In ticket hall

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

Smart ticketing is the easy way to buy your train tickets. There’s no paper to worry about, so you can skip any queues at the station.

More information at www.gwr.com/your-tickets/smart-tickets

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:15 - 23:59
  • Information Services Opening Times,Saturday: 05:15 - 23:00
  • Information Services Opening Times,Sunday: 07:00 - 23:59

Staff Help Available

  • Staff Help Available,Monday to Saturday: 05:30 - 00:15
  • Staff Help Available,Sunday: 07:00 - 00:00

Meeting point: Ticket office.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

For a 360 tour of the station please click HERE or for a guided video tour click HERE.

Left Luggage

Unavailable

Lost Property

Available

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

Trolleys

Available

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

Step Free Category B2 station. This station has a degree of step free access as both platforms can be approached via adjacent roads to access step free however the Taunton bound platform can only be accessed on the station via a step bridge.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Waiting rooms

Available

Seating area

Available

Wheelchairs available

Available

Trolleys

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

No specific area.Assisted Travel meeting point - customer assistance office platform 2. Please notify a member of staff.

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Impaired mobility set-down/ pick-up point note

This is a drop-off point only

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Saturday: 05:30 - 00:15
  • Staff help available,Sunday: 07:00 - 00:00

Meeting point: Ticket office.

Customer Help Points

Yes

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are available inside and outside this station

Toilets

Available

The toilets are located on Platform 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Accessible Toilets

Available

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Baby Changing

Available

Female toilets

Waiting Rooms

Available

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

120 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

No specific area.Assisted Travel meeting point - customer assistance office platform 2. Please notify a member of staff.

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £6.00
  • Rate on Saturday £4.20
  • Rate on Sunday £4.20
  • Rate per week £30.00
  • Rate per month £70.00
  • Rate per 3 months £180.00
  • Rate per year £545.00

Refreshment Facilities

Available

Cafe

Shops

Available

Cafe

Public Telephones

No

Public Wi-Fi

Unavailable

Post Boxes

Available

Bicycle Storage

Spaces

52 spaces

Type of Storage

Stands

Location

At the front of the station, platform 1 and 2

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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