Last updated:Today at 08:17
Train companies affected:Avanti West Coast, London Northwestern Railway
Whitby (WTB)
Whitby station, Station Square, Whitby, North Yorkshire, YO21 1YN
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Saturday: 08:30 - 16:00
- Opening Hours,Sunday: Unavailable
Please note the ticket office is closed between 1300-1330
Location
Ticket office is operated by North Yorkshire Moors Railway Company. They can sell the full range of National Rail tickets.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
staff will come out of the office to assist
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available
If the station is unstaffed, please contact the customer relations team or onboard staff
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Sunday: 08:30 - 23:30
- Information Services Opening Times,Monday to Friday: 05:50 - 00:05
- Information Services Opening Times,Saturday: 06:00 - 23:55
- Information Services Opening Times,Monday to Saturday: 08:30 - 16:00
Information available from Help Point 24/7.
Staff Help Available
Unavailable
Customer Help Points
Yes
Platform 1
Customer Services Notes
08002006060
Left Luggage
Unavailable
Lost Property
Available
Open 0700-2200 7 days per week
CCTV at the Station
No
Live service information
Announcements are made both visually and audibly
Induction loop availability
There are no apparent induction loops
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
Both platforms are step free.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
staff will come out of the office to assist
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
No designated area is provided. The station front may be used for set down purposes.
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Platform 1
Helpline
- Helpline,Monday to Sunday: Available
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Unavailable
Car Parking Availability
- Car Parking Availability,Monday to Sunday & Public Holidays: Available
Spaces
48 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
No designated area is provided. The station front may be used for set down purposes.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £13.20
- Rate per week £52.80
- Rate per month £203.00
- Rate per year £2112.00
Notes
The Tariff for this car park is:
Up to 2 hours £3.30
Up to 4 hours £6.60
Up to one day £13.20
Overnight £3.30 - (Overnight tickets can be extended the following day (via the RingGo APP)
Charges apply 00.00 -23.59 every day
Refreshment Facilities
Available
Public Telephones
Yes
Bicycle Storage
Spaces
12 spaces
Type of Storage
Stands
Location
Next to bus depot office
Sheltered
No
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up/Drop Off on Langbourne Road running adjacent to station.
Busline 0871 200 2233
Not available at this station.
