Last updated:Today at 16:43
Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express
Last updated:Today at 16:40
Train companies affected:Avanti West Coast, London Northwestern Railway
Woolwich Arsenal station, Woolwich New Road, Woolwich, Greater London, SE18 6EU
The lifts are out of order between platform 2 and station entrance Woolwich Arsenal station.
The nearest station with step free access is Charlton.
Assistance/Help available from station staff from First to Last trains.
On way in to access trains
Zone 4
Yes
Available
in booking hall
Available
Counters can be raised or lowered to suit all customers
Yes
Yes
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
Unavailable
Available
Yes
Help Points are available inside and outside this station
Announcements are made both visually and audibly
Induction loops are throughout this station
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.
Available
Available
in booking hall
Available
Counters can be raised or lowered to suit all customers
Yes
Available
Available
Platform 1- Available during staffing hours. This toilet is stoma friendly.
Available
Heated waiting room on Platform 1
Only available when staff present
Available
Available
Public telephones are not wheelchair accessible
Available
There are tactile warnings on all platforms
There is a staff operated wide aisle gate that is at least 0.9 metres wide
Available
Accessible taxis (Black cabs) are available from the taxi rank.
Available
5 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Yes
On platform
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Help Points are available inside and outside this station
Available
Platform 1- Available during staffing hours
Available
Platform 1- Available during staffing hours. This toilet is stoma friendly.
Available
Platform 1- Available during staffing hours
Available
Heated waiting room on Platform 1
Only available when staff present
Available
There is sheltered waiting
APCOA Parking
110 spaces
5 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Available
Yes
Parking charges apply
Off peak evening rate (after 18:00) - £4.00
Available
Available
Coffee shop and Selecta vending machines
Available
dry cleaner
Yes
Available
Public telephones are not wheelchair accessible
8 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
No
No
There are no cycle hire facilities at this station
Towards Charlton: Bus stop H on Woolwich New Road (what 3 words: party.varieties.added).
Towards Dartford: Bus stop G on Vincent Road (what 3 words: speeds.cliff.method).
There is a taxi rank right outside the station
Information to plan your onward journey is available in a printable format here