Last updated:Today at 16:43
Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express
Last updated:Today at 16:40
Train companies affected:Avanti West Coast, London Northwestern Railway
Woolwich Arsenal (WWA)
Woolwich Arsenal station, Woolwich New Road, Woolwich, Greater London, SE18 6EU
The lifts are out of order between platform 2 and station entrance Woolwich Arsenal station.
The nearest station with step free access is Charlton.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:40 - 20:05
- Opening Hours,Saturday: 06:10 - 20:05
- Opening Hours,Sunday: 06:40 - 21:10
Assistance/Help available from station staff from First to Last trains.
Location
On way in to access trains
London Fare Zone
Zone 4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
in booking hall
Height adjusted ticket office counter
Available
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.
Ticket barriers and gates
Available
Accessible ticket machines
Available
in booking hall
Height adjusted ticket office counter
Available
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platform 1- Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Available
Heated waiting room on Platform 1
Only available when staff present
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There is a staff operated wide aisle gate that is at least 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis (Black cabs) are available from the taxi rank.
Impaired mobility set down/pick-up point available
Available
Accessible spaces
5 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
Customer Help Points
Yes
On platform
Helpline
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
Platform 1- Available during staffing hours
Accessible Toilets
Available
Platform 1- Available during staffing hours. This toilet is stoma friendly.
Baby Changing
Available
Platform 1- Available during staffing hours
Waiting Rooms
Available
Heated waiting room on Platform 1
Only available when staff present
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
110 spaces
Accessible spaces
5 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £7.20
- Rate per day £8.00
- Rate on Saturday £5.40
- Rate on Sunday £4.00
- Rate per week £31.50
- Rate per month £118.70
- Rate per 3 months £352.90
- Rate per 6 months £696.00
- Rate per year £1224.00
Notes
Off peak evening rate (after 18:00) - £4.00
ATM
Available
Refreshment Facilities
Available
Coffee shop and Selecta vending machines
Shops
Available
dry cleaner
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
8 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Towards Charlton: Bus stop H on Woolwich New Road (what 3 words: party.varieties.added).
Towards Dartford: Bus stop G on Vincent Road (what 3 words: speeds.cliff.method).
There is a taxi rank right outside the station
Information to plan your onward journey is available in a printable format here