Last updated:Today at 17:49
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Canada Water (ZCW)
Canada Water station, Deal Porter Way, Canada Water, Greater London, SE16 2YS
Station Information
Ticket Office
Opening Hours
Unavailable
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- No
Accessible ticket machines
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available
- Yes - from help point
Customer Information
Unavailable
Staff Help Available
Unavailable
Customer Help Points
Yes
Customer Services Notes
TfL Customer Services Tel 0343 222 1234
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
There are no apparent induction loops
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Access to all platforms is available by lifts. There is level access between the platforms and trains. Please note that the last set of doors on London Overground trains will not open due to a short platform.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Unavailable
Accessible Toilets
Available
Toilets are located in the Bus Station above the station - access via a Radar Key.
Waiting rooms
Unavailable
Seating area
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are seating and/or waiting facilities at this drop-off and/or pick-up point
Waiting facility type
There is uncovered seating/waiting
Waiting facility location
The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Minimum seating provision
This drop-off and/pick-up point has bench seating with backrests but without armrests
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Unavailable
Accessible Toilets
Available
Toilets are located in the Bus Station above the station - access via a Radar Key.
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Unavailable
ATM
Available
Refreshment Facilities
Available
Coffee shop, curry takeaway, cake stand.
Shops
Available
Newsagent in bus station
Public Telephones
No
Public Wi-Fi
Unavailable
Bicycle Storage
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Canada Water Bus Station
Interchange between London Overground East London Line service and London Underground Jubilee Line trains between Stratford and Stanmore.
Maps
Station Map
Your guide to the station and its services
(external link, opens in a new tab)Canada Water station map (London Underground platforms)
(external link, opens in a new tab)Canada Water station map (lower ground floor concourse)
(external link, opens in a new tab)Canada Water station map (London Overground platforms)
(external link, opens in a new tab)
