Stations & Destinations

Station Facilities: Alexandra Palace (AAP)

Station Road
Wood Green
Greater London

N22 7ST

Last changed: 12:27 on 20 Oct 2009

Service	Details
Opening Hours	Monday-Sunday 24 hours
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep AAP to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Friday 06:00-13:00, 15:15-19:20 Saturday 08:45-15:45 Sunday Closed
CCTV	Yes

Service	Details
Staffed Information Point	To be confirmed by station operator

Service

Details

Ticket Office

Sunday Closed Monday-Friday 06:15-12:40, 15:30-19:00 Saturday 09:00-15:25

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	Yes
From Ticket Machine	Yes
Machine description	Located between the booking office entrance and the footbridge across the railway lines. The ticket machine is blue in colour with a silver front and has the word TICKETS on the front and accepts cash & credit/debit cards.
Machine Location	Station Entrance

Telesales

Oyster PrePay

Penalty Fares

Penalty Fares apply to journeys from Alexandra Palace station when travelling with:

Service	Details
Customer Service	Yes
Customer Service - Primary Phone Number	0845 026 4700
Customer Service - Fax Number	0845 676 9904
Customer Service - Minicom/Textphone (For customers with hearing impairments)	0800 975 1052
Customer Service - Address	Freepost RRBR-REEJ-KTKY FCC Customer Relations PO Box 443 PLYMOUTH PL4 6WP
Customer Service - Web Address	www.firstcapitalconnect.co.uk
Customer Service - Email Address	customer.relations.fcc@firstgroup.com
Left Luggage	No
Lost Property	Yes
Lost Property - Note	Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day.
British Transport Police - Phone Number	0800 40 50 40

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	None
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	Yes
Toilets	No
Baby Changing	No
Showers	No
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Alexandra Palace station
Web Kiosk	No
Post Box	No
Tourist Information Office	No
ATM Machine	No
Bureau de Change	No
Shops	Yes

Service	Details
Helpline	Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Helpline - Primary Phone Number	0800 058 2844
Helpline - Minicom/Textphone (For customers with hearing impairments)	0800 975 1052
Helpline - Note	The Helpline is available 7 days a week except Christmas Day.
Customer Help Points	Monday-Sunday 24 hours
Staff Help	Monday-Friday 06:00-20:20 Saturday 06:00-20:20 Sunday 08:00-17:50
Accessible Ticket Machines	No
Accessible Ticket Office Counter	No
Accessible Ticket Office Counter - Note	Discretion is shown and assistance is provided where appropriate
Induction Loop	Yes
Ramp for Train Access	No
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	No
Accessible Public Telephones	No
National Key Toilets	No
Step Free Access Coverage	Partial station
Step Free Access Coverage - Note	The Booking Office is accessible from the street.
Impaired Mobility Set Down	No
Disabled Parking	No
Accessible Car Park Equipment	No
Wheelchairs	No

Service	Details
Minimum Connection Time (mins)	5
Cycle Storage Availability	Yes
Cycle Storage	16
Cycle Storage Sheltered	Partial
Cycle Storage CCTV	No
Cycle Storage Location	inside booking office, and opposite booking office
Location for Rail Replacement Services	Customers travelling to Hornsey and Harringay should use the local bus routes W3 and 29.Southbound and Northbound will stop at bus stop N/S on the far side of Buckingham Road opposite the station exit.Buses to Harringay will stop at bus stop 29 on the far side of High Road. Exit station turn right and follow Station Road to the junction.Buses to Hornsey will stop at bus stop W3 on the near side of Buckingham Road outside the station exit.
Taxi Rank	Yes
Taxi Rank - Hours	Monday-Sunday 24 hours
Taxi Rank - Note	Taxi office located in Booking Hall area.
Bus Services	Yes
Bus Services - Note	Bus stops are located outside the station in Buckingham Road, or over the walkway on Bedford Road.
Metro Services	No
Car Hire	No
Cycle Hire	No
Cycle Hire - Note	The cycle rack is located in the booking hall.
Local Transport Link	Plan your journey to and from the station with Traveline