Station facilities
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Station seating facilities
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Trolleys
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Refreshments
Note -
ATM machine
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Toilets
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Pay phone
Pay phone Cards and Coins -
Internet
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Post box
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Tourist information office
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Shops
Shops
Alexandra Palace
Getting to and from the station
- Car Park
No- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Taxi office located in Booking Hall area.
- Impaired mobility set down / pick up points available
- No
- Cycle hire
-
The cycle rack is located in the booking hall.
Ticket Buying and Collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:15 - 12:40
15:00 - 19:00
Saturday 09:00 - 15:25
Sunday Closed
- Location
-
Station Entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at either ticket office or ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- London fare zone
- Zone 3
Staffing and General Services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:00 - 13:00
15:15 - 19:20
Saturday 08:45 - 15:45
Sunday Closed
- Customer help points
- Yes
- These are available on both the London and North bound platforms.
- Lost Property
- Yes
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Customers travelling to Hornsey and Harringay should use the local bus routes W3 and 29.Southbound and Northbound will stop at bus stop N/S on the far side of Buckingham Road opposite the station exit.Buses to Harringay will stop at bus stop 29 on the far side of High Road. Exit station turn right and follow Station Road to the junction.Buses to Hornsey will stop at bus stop W3 on the near side of Buckingham Road outside the station exit.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- No
- Waiting Rooms
- No
Accessibility and Mobility access
- Helpline Contact
- 0800 058 2844
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
Christmas Day Closed
- Staff help available
- Yes
- Staff assistance may be available but the arrangements must be pre-booked and First Capital Connect may offer a suitable alternative. Please phone the Helpline on 0800 058 2844.
- Ramp for train access
- No
- Step free access coverage
- Yes
- Step free access note
- The Booking Office is accessible from the street.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
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