Aberdeen (ABD)

Managed by ScotRail 

 
Guild Street
Union Square
Aberdeen
AB11 6LX
 

Station facilities

  • Station seating facilities

  • Trolleys

    Trolleys Yes
  • Refreshments

    Note

    Pumpkin Cafe, WHSmith, Hero's Bar

  • ATM machine

    ATM machine
  • Toilets

    Toilets

    Standard and accessible toilets are located on the main concourse opposite the ticket gates.

    Accessible toilets and showers are available in the First Class lounge. 

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

    Shops WHSmith newsagent. Station has two PhotoMe photo booths.
 
 

Aberdeen

Stations made easy

Route planning around the station including maps and platforms

Show [ABD] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
additional cycle parking located outside Union Square Shopping Centre
Storage spaces
80
Storage CCTV
Yes
PlusBike (cycle hire)

Bike & Go: Bikes available for public hire from the station. Register online: www.scotrail.co.uk/bike-and-go 

Car Park
South College Street Car Park
Note

First 20 minutes is free.

20 minutes to 4 hours: £3.50.

Vehicles parked overnight are charged at the daily rate plus the appropriate fee 

Opening hours
Monday - Sunday 24 Hours a Day
Number of spaces
188  with 12 accessible spaces available
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£6.00
CCTV Coverage
Yes
Onward travel information
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Taxi
visit www.traintaxi.co.uk for details of taxis available for hire
Impaired mobility set down / pick up points available
No
Airport
Aberdeen Airport is located near Dyce Station, from where a connecting bus service operates. A direct bus service also operates from Aberdeen city centre. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Port
Ferry service runs from Aberdeen Ferry Terminal to Kirkwall and Lerwick. For details of these, plus connecting buses to the Ferry Terminal, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:15 - 21:30
Saturday 06:15 - 19:00
Sunday 09:00 - 21:30
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
Yes

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday, Friday 06:15 - 21:30
Saturday 06:15 - 19:00
Sunday 08:45 - 21:30
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Customer Services

customer.relations@scotrail.co.uk

Ticket gates
Yes

 Ticket gates to all platforms

CCTV
Yes
Location for Rail Replacement Services

Buses pick up/drop off on College Street

Facilities

 
ATM Machine
Yes
First class Lounge
Yes

Located

Next to the booking office

Tickets accepted

Inter-Available First Class tickets valid for travel on ScotRail services that day

Facilities

Screens with updated train information, digital freeview television, papers, magazines

Refreshments

Complimentary refreshments and light snacks

Wi-Fi

Yes

Showers include an Accessible Shower

Yes

First class Lounge opening hours
Monday - Friday 06:15 - 21:30
Saturday 06:15 - 19:00
Sunday 08:45 - 21:30
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes
Refreshment facilities
Yes

Pumpkin Cafe, WHSmith, Hero's Bar

Shops
Yes
Type of shops available
WHSmith newsagent. Station has two PhotoMe photo booths.
Toilets
Yes
Toilets Location

Standard and accessible toilets are located on the main concourse opposite the ticket gates.

Accessible toilets and showers are available in the First Class lounge. 

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
No
Showers
Yes
Trolleys
Yes
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
Tel 08009122901, 1800108009122901 (for hard of hearing)
Staff help available
Yes
Staff help available opening times
Monday - Friday 06:15 - 21:30
Saturday 06:15 - 19:00
Sunday 08:45 - 21:30
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

The whole station is step-free

 
Wheelchairs available
Yes

Station Map

 
Station plan

View larger version
Stations made easy
Show [ABD] route

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