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Station Facilities: Acocks Green (ACG)
Managed by London Midland
Yardley Road Acocks Green Birmingham West Midlands
B27 6EB
Last changed: 11:44 on 23 Jul 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep ACG to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Part Time |
| Staffing Hours | Monday-Friday 06:05-23:58 Saturday 06:16-23:58 Sunday 10:30-18:00 |
| CCTV | Yes |
| CCTV - Coverage | Car park |
Information Systems ^ Top
| Service | Details |
|---|---|
| Help Point/Phone | Recorded information Emergency services |
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||
|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 06:05-23:58 Saturday 06:16-23:58 Sunday 10:30-18:00 | ||||
| Self Service Ticket Machines | No | ||||
| Collection of Pre-purchased Tickets | Yes | ||||
| Collection of Pre-purchased Tickets - Details |
| ||||
| Telesales | Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00 | ||||
| Telesales - Primary Phone Number | 08705 125 240 | ||||
| Oyster PrePay | No | ||||
| Penalty Fares | A Penalty Fares Scheme operates in this area. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 07:00-19:00 Saturday 08:00-16:00 Sunday 08:00-16:00 |
| Customer Service - Primary Phone Number | 0121 634 2040 |
| Customer Service - Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
| Customer Service - Email Address | comments@londonmidland.com |
| Customer Service - Note | We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. |
| Left Luggage | No |
| Left Luggage - Note | None |
| Lost Property | No |
| Lost Property - Note | None |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | |
| Waiting Rooms - Note |
Seating in Ticket Hall and waiting shelter |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | No |
| Toilets | No |
| Baby Changing | No |
| Pay Phone | No |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Acocks Green station |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | No |
| Bureau de Change | No |
| Shops | No |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Yes |
| Helpline - Primary Phone Number | 0800 0924260 |
| Helpline - Fax Number | 0121 654 1234 |
| Helpline - Primary Textphone Number | 0845 707 8051 |
| Helpline - Address | London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB |
| Helpline - Email Address | comments@londonmidland.com |
| Helpline - Note |
Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website. |
| Customer Help Points | No |
| Staff Help | No |
| Accessible Ticket Machines | No |
| Accessible Ticket Office Counter | No |
| Accessible Ticket Office Counter - Note |
None |
| Induction Loop | No |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | No |
| Accessible Public Telephones | No |
| Accessible Public Telephones - Note |
None |
| National Key Toilets | No |
| Step Free Access Coverage | No part of station |
| Step Free Access Coverage - Note |
Please note access to each platform is via steps - there is no level access. 34 steps from Booking Office down to island platform. Direct access from car park to booking hall is via 40 steps. Direct access to car park from booking hall is locked after 8pm. Pick-up in car park only. CCTV car park only. Large stepping distance on Birmingham platform. |
| Imparied Mobility Set Down | No |
| Imparied Mobility Set Down - Note |
Pick up in car park only |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | 6 |
| Accessible Car Park Equipment | No |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 0 | ||||||
| Cycle Storage Availability | Yes | ||||||
| Cycle Storage | 0 | ||||||
| Cycle Storage Sheltered | To be confirmed by station operator | ||||||
| Cycle Storage CCTV | No | ||||||
| Car Park: Acocks Green |
| ||||||
| Location for Rail Replacement Services |
In the event of engineering the bus/coach will collect from: Outside station entrance | ||||||
| Taxi Rank | No | ||||||
| Taxi Rank - Note |
Premier Radio 0121 604 4000 | ||||||
| Bus Services | Yes | ||||||
| Bus Services - Note |
No 11 stops directly outside of station. | ||||||
| Metro Services | No | ||||||
| Car Hire | No | ||||||
| Cycle Hire | No | ||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
