Stations & Destinations

Station Facilities: Acocks Green (ACG)

Yardley Road
Acocks Green
Birmingham
West Midlands

B27 6EB

Last changed: 09:37 on 5 Nov 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Stations Made Easy NEW!
Local Area Map
Local Bus Map

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Friday 06:02-23:45 Saturday 06:50-23:58 Sunday 10:30-18:00
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep ACG to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Friday 06:02-23:45 Saturday 06:50-23:58 Sunday 10:30-18:00
CCTV	Yes
CCTV - Coverage	Car park

Information Systems ^ Top

Service	Details
Passenger Information Services	Departure screens Announcements
Help Point/Phone	Recorded information Emergency services
Staffed Information Point	Yes

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Friday 06:02-23:45 Saturday 06:50-23:58 Sunday 10:30-18:00

Self Service Ticket Machines

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	Yes
From Ticket Machine	No

Telesales

Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00

Telesales - Primary Phone Number

08705 125 240

Oyster PrePay

Penalty Fares

Penalty Fares apply to journeys from Acocks Green station when travelling with:

London Midland
Chiltern Railways

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 07:00-19:00 Saturday 08:00-16:00 Sunday 08:00-16:00
Customer Service - Primary Phone Number	0121 634 2040
Customer Service - Address	London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB
Customer Service - Email Address	comments@londonmidland.com
Customer Service - Note	We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
Left Luggage	No
Left Luggage - Note	None
Lost Property	No
Lost Property - Note	None
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	None
Waiting Rooms - Note	Seating in Ticket Hall and waiting shelter
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	No
Toilets	No
Baby Changing	No
Showers	No
Pay Phone	No
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Acocks Green station
Web Kiosk	No
Post Box	No
Tourist Information Office	No
ATM Machine	No
Bureau de Change	No
Shops	No

Accessibility ^ Top

Service	Details
Helpline	Yes
Helpline - Primary Phone Number	0800 0924260
Helpline - Fax Number	0121 654 1234
Helpline - Minicom/Textphone (For customers with hearing impairments)	0845 707 8051
Helpline - Address	London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB
Helpline - Email Address	comments@londonmidland.com
Helpline - Note	Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website.
Customer Help Points	No
Staff Help	Monday-Friday 06:02-23:45 Saturday 06:50-23:58 Sunday 10:30-18:00
Accessible Ticket Machines	No
Accessible Ticket Office Counter	No
Accessible Ticket Office Counter - Note	None
Induction Loop	No
Ramp for Train Access	No
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	No
Accessible Public Telephones	No
Accessible Public Telephones - Note	None
Nearest Stations With More Facilities	Birmingham Moor Street, Olton
National Key Toilets	No
Step Free Access Coverage	No part of station
Step Free Access Coverage - Note	Please note access to each platform is via steps - there is no level access. 34 steps from Booking Office down to island platform. Direct access from car park to booking hall is via 40 steps. Direct access to car park from booking hall is locked after 8pm. Pick-up in car park only. CCTV car park only. Large stepping distance on Birmingham platform.
Impaired Mobility Set Down	No
Impaired Mobility Set Down - Note	Pick up in car park only
Disabled Parking	Yes
Number of Disabled Parking Spaces	6
Accessible Car Park Equipment	No
Wheelchairs	No

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

Cycle Storage Sheltered

To be confirmed by station operator

Cycle Storage CCTV

Car Park: Station Car Park

Operator	Network West Midlands
Open	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	130
Charges	There is no charge for railway users to park their car in this car park
Notes	Car Park opening hours are: Monday to Friday 0600hrs to 2000hrs, Saturday 0600hrs to 1900hrs, Sunday closed.

Location for Rail Replacement Services

In the event of engineering the bus/coach will collect from: The public service bus stop outside station entrance

Taxi Rank

Taxi Rank - Note

Premier Radio 0121 604 4000

Bus Services

Yes

Bus Services - Note

No 11 stops directly outside of station.

'West Midlands buses' operate a comprehensive network of daily, frequent bus services around Birmingham city and the west midlands. For details: www.travelwm.co.uk

For multi-operator bus information visit: www.networkwestmidlands.co.uk

Buy a Birmingham PLUSBUS ticket with your train ticket, for unlimited bus and midland metro travel around Birmingham. For details: www.plusbus.info

Metro Services

Car Hire

Cycle Hire

Local Transport Link

Plan your journey to and from the station with Traveline