Ascot (Berks) (ACT)
Managed by South West Trains
Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine Yes Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Ascot (Berks)
Ticket buying and collection
- Ticket office opening
Monday-Friday 06:00-19:00
Saturday 07:00-19:00
Sunday 08:10-17:40
- Self-service machines
Yes- Collect from counter
No- Collect from machine
Yes
Near station entrance and in booking hall
- Penalty fares
-
Penalty Fares apply to journeys from Ascot station when travelling with:
- South West Trains
Accessibility and mobility access
- Customer help points
-
Yes
Customer Help points are located on every platform
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Staff help
-
Monday-Friday 06:15-00:30
Saturday 06:15-00:30
Sunday 08:00-20:00
- Accessible ticket machines
Yes
All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible ticket office counter
No
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
Yes
Accessible taxis are located outisde the main station building.
- Accessible public telephones
No
- Accessible toilets
Yes
A National Key Scheme toilet is available on platform 1. Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web www.radar.org.uk/ site:
- Step free access coverage
Partial station
Platform One (for trains to Staines, Clapham Junction and London Waterloo) has step-free access the booking hall or side entrance from car park.
Platforms 2 (for trains to Bracknell and Reading) and 3 (for Trains to aldershot and Guildford) can be accessed via a crossing over the tracks with staff assistance. Interchange between platforms is via this crossing and passengers are advised to arrive 15 minutes prior to departure to recieve assistance.
- Impaired mobility set down
No
- Disabled parking
Yes
- 3 spaces
Parking is chargeable for all vehicles
- Accessible car park equipment
No
- Wheelchairs
Yes
- Ticket gates
No
General services information
- Customer service
-
Yes
Please contact our Customer Service Centre on 0845 6000 650
- Left luggage
-
No
- Lost property
-
Yes
Lost Property enquiries tel 020 7401 7861(0730-1900 Mon-Fri)
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Part-time
Monday-Friday 06:15-00:30
Saturday 06:15-00:30
Sunday 08:00-20:00
Station map
- Station plan
- View larger version
- Stations made easy
- Show [ACT] route