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Station Facilities: Ashford International (AFK)
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep AFK to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Arrival screens Announcements |
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Saturday 05:30-21:30 Sunday 06:00-21:30 | ||||||
| Self Service Ticket Machines | No | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | No | ||||||
| Oyster PrePay | No | ||||||
| Penalty Fares | Penalty fares do not apply to passengers travelling to or from this station with Eurostar. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Sunday 24 hours |
| Customer Service - Primary Phone Number | 0845 000 2222 |
| Customer Service - Primary Textphone Number | 0800 783 4548 |
| Customer Service - Note |
PO Box 63428 LONDON SE1P 5FD |
| Left Luggage | No |
| Lost Property | Yes |
| Lost Property - Note | Phone customer services 0845 000 2222 to reclaim lost property |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | To be confirmed by station operator |
| Waiting Rooms - Note | platform 1 and 5 |
| Women-Only Waiting Room | No |
| Trolleys | Yes |
| Trolleys - Note | Free trolleys available |
| Refreshment Facilities | Yes |
| Refreshment Facilities - Note | Coffee shop |
| Toilets | Yes |
| Baby Changing | Yes |
| Baby Changing - Note | Located on the platforms |
| Pay Phone | Yes - |
| Public WiFi | No |
| Web Kiosk | No |
| Post Box | No |
| Post Box - Note | Outside the station |
| Tourist Information Office | No |
| Bureau de Change | No |
| Bureau de Change - Note | Euros and travellers cheques are accepted at the ticket office |
| Shops | Yes |
| Shops - Note | Newsagent |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | No |
| Staff Help | Yes |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note | Booking hall/ subway |
| Accessible Ticket Office Counter | No |
| Induction Loop | Yes |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. Please seek assistance from staff |
| Accessible Taxis | Yes |
| Accessible Taxis - Note | only by being pre-booked |
| Accessible Public Telephones | No |
| National Key Toilets | Yes |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note | Please refer to relevant train operator. Suitable for wheelchair access. |
| Imparied Mobility Set Down | Yes |
| Disabled Parking | Yes |
| Disabled Parking - Note | Parking is free for disabled customers displaying a valid International Blue Badge |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 0 | ||||||||||||||
| Cycle Storage Availability | Yes | ||||||||||||||
| Cycle Storage | 148 | ||||||||||||||
| Cycle Storage Sheltered | Yes | ||||||||||||||
| Cycle Storage CCTV | No | ||||||||||||||
| Cycle Storage Location | behind bus stop front of station | ||||||||||||||
| Car Park: Car Park A |
| ||||||||||||||
| Car Park: Car Park B |
| ||||||||||||||
| Car Park: Car Park F |
| ||||||||||||||
| Taxi Rank | Yes | ||||||||||||||
| Taxi Rank - Note | in front of station | ||||||||||||||
| Bus Services | Yes | ||||||||||||||
| Bus Services - Note | front of station | ||||||||||||||
| Metro Services | No | ||||||||||||||
| Car Hire | No | ||||||||||||||
| Cycle Hire | No | ||||||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
