Station Facilities: Alexandria (ALX)

Managed by First ScotRail

200 Bank Street
Alexandria
Balloch
West Dunbartonshire

G83 0UL

Last changed: 13:04 on 6 Nov 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep ALX to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Sunday 06:35-22:40
Staffing - Note

Proposal to alter hours

CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 06:45-19:39 Sunday Closed
Self Service Ticket Machines No
Collection of Pre-purchased Tickets No
Telesales No
Oyster PrePay No
Penalty Fares Penalty Fares do not apply when travelling from Alexandria station.

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845 6015929
Customer Service - Alternate Phone Number 0845 605 7021
Customer Service - Note For disabled customers booking assistance please phone 0800 912 2901 (textphone 0800 912 2899)
Left Luggage No
Lost Property No
Lost Property - Note Lost Property is held at: ScotRail Lost Property Office, Glasgow Queen Street Station, North Hanover Street, Glasgow G1 2AF Tele. 0141 335 3276 Opening hours 0700-1900 Monday- Saturday Closed Sunday
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms None
Waiting Rooms - Note Ticket hall (when station staffed) + canopy
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities No
Toilets No
Baby Changing No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Alexandria station
Web Kiosk No
Post Box No
Tourist Information Office No
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline No
Customer Help Points Yes
Staff Help No
Accessible Ticket Machines No
Accessible Ticket Office Counter Yes
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis No
Accessible Public Telephones No
National Key Toilets No
Step Free Access Coverage Partial station
Step Free Access Coverage - Note
  • Ramp up to single platform - level access to ticket office from platform

Imparied Mobility Set Down No
Disabled Parking Yes
Number of Disabled Parking Spaces 2
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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