Alton (AON)
Managed by South West Trains
Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Note yes
Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Find WiFi Hotspots around Alton station
Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Alton
Ticket buying and collection
- Ticket office opening
Monday-Friday 06:30-19:00
Saturday 07:30-17:30
Sunday 08:30-16:00
- Self-service machines
Yes- Collect from counter
No- Collect from machine
Yes
By entrance to booking hall
- Smartcards validators
Yes- Penalty fares
-
Penalty Fares apply to journeys from Alton station when travelling with:
- South West Trains
Accessibility and mobility access
- Customer help points
-
Yes
Customer Help points are located on every platform
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Staff help
-
Monday-Friday 06:00-13:24
Saturday 06:00-13:24
Sunday 10:00-18:00
- Accessible ticket machines
Yes
All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible ticket office counter
No
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
No
- Accessible public telephones
No
- Accessible toilets
No
- Step free access coverage
Partial station
Platform 1 (Trains to Woking and London) - step free access. Platform 2 (Trains to Woking and London) - access via a track crossing point at some times and with staff assistance. Please allow a minimum of 20 minutes for this. Please contact our Assisted Travel helpline on 0800 5282100 for more details. Please note that Watercress Line services depart from platform 3 which is accessible at some times via the track crossing with staff assistance.
- Impaired mobility set down
No
- Disabled parking
Yes
- 4 spaces
Parking is chargeable for all vehicles
- Accessible car park equipment
No
- Wheelchairs
Yes
- Ticket gates
No
General services information
- Customer service
-
Yes
Please contact our Customer Service Department on 0845 6000 650
- Left luggage
-
No
- Lost property
-
Yes
Lost Property enquiries tel 020 7401 7861(0730-1900 Mon-Fri)
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Part-time
Monday-Friday 06:00-13:24
Saturday 06:00-13:24
Sunday 10:00-18:00
Station map
- Station plan
- View larger version
- Stations made easy
- Show [AON] route