Benfleet (BEF)

Managed by c2c 

 
Benfleet station
Ferry Road
Benfleet
Essex
SS7 1NF
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Platforms 1 & 2 

  • Trolleys

  • Refreshments

    Note

    Platform 1 

  • ATM machine

    ATM machine
  • Toilets

    Toilets

    The toilets are located on Platforms 1 and 2.

    The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

    Shops
 
 

Benfleet

Stations made easy

Route planning around the station including maps and platforms

Show [BEF] route

 

Station Message: Alert!

 Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.

Getting to and from the station

 

Bicycle parking

Compound,Stands
Storage sheltered
Yes
Storage location
Outside station entrance
Storage spaces
67

Some stands available on adjacent council land. For information regarding the dedicated cycle shed, please enquire at the ticket office.

Storage CCTV
Yes
Car Park
Station Car Park
Operator
National Car Parks Ltd
Phone number
0845 050 70 80
Web address
http://www.ncp.co.uk
Email address
customer.service@ncp.co.uk
Note

Only car park season ticket holders are able to use this facility at Benfleet station before 10.00, Monday to Friday.

Opening hours
Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
125  with 3 accessible spaces available

Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces

Free of charge
No
Off peak rate
£2.40
Saturday rate
£2.40
Sunday rate
£2.40
Weekly rate
£27.40
Monthly rate
£105.00
3 Monthly rate
£303.00
Annual rate
£1052.00

Premier Reserved Parking - £1,300.00 for an Annual Ticket.

Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.

Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Outside main entrance, turn left under subway

Accessible taxis

Operated by local companies. Pre-booking advised

Impaired mobility set down / pick up points available
Yes

Outside station entrance

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:15 - 22:00
Saturday 05:15 - 22:00
Sunday 06:15 - 22:00
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Not possible at this station
Use Oyster Pay as you go here
No

Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
Yes

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station. 

Penalty fares
Penalty fares apply for c2c 

Staffing and general services

 
Information available from staff
Yes - from ticket office 
Information services - opening times
Monday - Friday 05:15 - 22:00
Saturday 05:15 - 21:30
Sunday 06:15 - 22:00
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

On platforms, accessible via electronic gates from street level

Lost Property
Yes
Operated by c2c
Monday - Friday 08:00 - 18:00
Saturday, Sunday 09:00 - 16:00
03457 44 44 22
Customer Services

Monday - Friday, 08:00 - 20:00

Saturday, Sunday and Public Holidays: 09:00 - 16:00

Christmas Day - Boxing Day: Closed.

0345 744 4422 (option 3, followed by option 3)

contact@c2crail.co.uk

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Bus stops on Ferry Road outside front of station:

- If travelling towards London, Stop E

- If travelling towards Southend, Stop A

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes
Free c2c Wi-Fi
Refreshment facilities
Yes

Platform 1 

Shops
Yes
Toilets
Yes
Toilets Location

The toilets are located on Platforms 1 and 2.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
Female toilets 
National key toilets
Yes
National key toilets location
Platform 1. This can be accessed using a radar key.
Waiting Rooms
Yes
Waiting rooms location

Platforms 1 & 2 

Waiting rooms opening hours
Monday - Friday 05:15 - 22:00
Saturday 05:15 - 22:00
Sunday 06:15 - 22:00

Accessibility and mobility access

 
Helpline Contact
03457 44 44 22
Staff help available
Yes
Please call 03457 44 44 22
Staff help available opening times
Monday - Friday 06:00 - 21:00

Closed on Christmas Day and Boxing Day

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates

 
Wheelchairs available
No

Station Map

 
Station plan

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