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Station Facilities: Brentford (BFD)

Managed by South West Trains 

Station Approach
Brentford
Greater London

TW8 8DT

Last changed: 18:02 on 19 Nov 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep BFD to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Friday 06:30-10:30 Saturday Closed Sunday Closed
Staffing - Note

 

CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 06:30-10:30 Saturday Closed Sunday Closed
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine Location

On platform 1(London direction)

Telesales Yes
Telesales - Note

Please contact our Customer Service Centre on 0845 6000 650

Oyster PrePay No
Penalty Fares

Penalty Fares apply to journeys from Brentford station when travelling with:

  • South West Trains

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845-6000-650
Customer Service - Note Please contact our Customer Service Centre on 0845 6000 650
Left Luggage No
Lost Property Yes
Lost Property - Note Lost Property enquiries tel 020 7401 7861(0730-1930 Mon-Fri)
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
Station Facilities Note

Toilet facilities available when ticket office is open.

First Class Lounge No
Seating Area No
Waiting Rooms Available
Waiting Rooms - Note

Waiting room facilities available when ticket office is open.

Women-Only Waiting Room No
Trolleys No
Refreshment Facilities No
Toilets No
Baby Changing No
Showers No
Pay Phone No
Public WiFi No
Public WiFi - Note

Find WiFi Hotspots around Brentford station

Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine No
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00
Helpline - Note

Please contact our Assisted Travel Team: 0800 52 82 100

Customer Help Points Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Staff Help Monday-Friday Closed Saturday Closed Sunday Closed
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note

All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Office Counter No
Induction Loop No
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis No
Accessible Public Telephones No
National Key Toilets No
Step Free Access Coverage Whole station
Step Free Access Coverage - Note

  • Accessible station with level access to both platforms via the lift.  The lift is operational only when the ticket office is open.

    We recommend that you book assistance 24 hours prior to travelling with us.
Impaired Mobility Set Down No
Disabled Parking Yes
Disabled Parking - Note
  • Parking is chargeable for all vehicles
Number of Disabled Parking Spaces 2
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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