Station Facilities: Birmingham New Street (BHM)
Managed by Network Rail
New Street Birmingham West Midlands
B2 4ND
Last changed: 16:59 on 18 Nov 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| TrainTracker Phone Number | 0871 200 49 21 |
| TrainTrackerText | Text dep BHM to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Saturday 24 hours Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Announcements |
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Saturday 24 hours Monday-Friday 24 hours Saturday 00:00-02:00 Sunday 09:00-23:59 | ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | No | ||||||
| Oyster PrePay | No | ||||||
| Penalty Fares |
Penalty Fares apply to journeys from Birmingham New Street station when travelling with:
Penalty Fares do not apply if travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Left Luggage | Yes |
| Left Luggage - Primary Phone Number | 0121 632 6884 |
| Left Luggage - Address | Excess Baggage New Street Birmingham West Midlands |
| Left Luggage - Note |
Situated on the main concourse. |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0121 632 6884 |
| Lost Property - Address | New Street Birmingham West Midlands |
| Lost Property - Note |
Situated on the main concourse. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge - Opening Hours | Monday-Friday 06:15-19:45 Saturday 08:00-18:00 Sunday 10:00-18:00 |
| First Class Lounge - Note |
Located Right hand car park entrance through the doors on the right. Tickets Accepted Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments Tea, coffee, soft drinks.
Wi-Fi Wi-Fi is available
Showers No showers are available |
| Seating Area - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Waiting Rooms | Available |
| Women-Only Waiting Room | No |
| Trolleys - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Refreshment Facilities - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Toilets | Yes |
| Baby Changing - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Showers | No |
| Pay Phone | Yes - Cards and Coins |
| WiFi - Opening Hors | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box - Opening Hors | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Tourist Information Office | Yes |
| ATM Machine | Yes |
| Bureau de Change - Opening Hours | Monday-Friday 07:30-19:30 Saturday 08:00-18:00 Sunday 09:00-17:00 |
| Shops - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00 |
| Helpline - Note |
Please contact our Assisted Travel Team: CrossCountry: 0844 811 0125 London Midland: 0800 092 4260 Virgin Trains: 08457 44 33 66 |
| Customer Help Points | Yes |
| Staff Help | Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Accessible Ticket Machines | No |
| Accessible Ticket Machines - Note |
Staff available to assist where required. |
| Accessible Ticket Office Counter | No |
| Accessible Ticket Office Counter - Note |
Floorwalkers are available to assist disabled customers. |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
taxi rank outside main station entrance |
| Accessible Public Telephones | No |
| Accessible Public Telephones - Note |
main concourse |
| National Key Toilets | Yes |
| National Key Toilets - Note |
Platform link bridge next to Ladies toilets |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | No |
| Impaired Mobility Set Down - Note |
Assistance is available to and from platforms. Please contact customer services of the relevant train operator: CrossCountry: 0844 811 0125 London Midland: 0800 092 4260 Virgin Trains: 08457 44 33 66 |
| Disabled Parking | To be confirmed by station operator |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 12 | ||||||||||
| Cycle Storage Availability | Yes | ||||||||||
| Cycle Storage | 24 | ||||||||||
| Cycle Storage Sheltered | To be confirmed by station operator | ||||||||||
| Cycle Storage CCTV | Yes | ||||||||||
| Car Park: Station Car Park |
| ||||||||||
| Taxi Rank | Yes | ||||||||||
| Taxi Rank - Note |
Outside the front of the station - main entrance | ||||||||||
| Bus Services | Yes | ||||||||||
| Bus Services - Note |
'West Midlands buses' operate a comprehensive network of daily, frequent bus services around Birmingham city and the West Midlands. For times: www.travelwm.co.uk For multi-operator bus information visit: www.networkwestmidlands.com Buy a Birmingham PLUSBUS ticket with your train ticket, for unlimited bus (and midland metro) travel around Birmingham. For details: www.plusbus.info
| ||||||||||
| Metro Services | Yes | ||||||||||
| Metro Services - Note |
For details of the Midland Metro (tram network) visit: www.travelmetro.co.uk
| ||||||||||
| Airport | Yes | ||||||||||
| Airport - Note |
Regular train service to Birmingham International. 10 - 15 minute journey | ||||||||||
| Car Hire | No | ||||||||||
| Cycle Hire | No | ||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
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LIVE DEPARTURES & ARRIVALS
