Birmingham New Street (BHM)

Managed by

Network Rail 
 
New Street
Birmingham
West Midlands
B2 4ND
 

Station facilities

  • Station seating facilities

    Station seating facilities

  • Trolleys

    Trolleys Yes

  • Refreshments

    Note

  • ATM machine

    ATM machine

  • Toilets

    Toilets

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

  • Tourist information office

    Tourist information office

  • Shops

    Shops
 
 

Birmingham New Street

Stations made easy

Route planning around the station including maps and platforms

Show [BHM] route

 

Station Message: Alert!

On Sunday 28 April 2013, Network Rail reach the half way point of the project when the concourse and existing entrances you use today will close and three new entrances will open into the first half of your new station. You will need to allow a little extra time to get to the station and familiarise yourself with the new entrances.

For further information please visit newstreetnewstart.co.uk.

Getting to and from the station

 
Car Park
Station Car Park
Operator
APCOA Parking (UK) Limited
Phone number
0845 077 4224
Address
-
-
Note

For car park charges see http://www.networkrail.co.uk/birmingham-new-street-station/parking/

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
40
Accessible spaces
2
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station
Free of charge
No
CCTV Coverage
No
Onward travel information

'West Midlands buses' operate a comprehensive network of daily, frequent bus services around Birmingham city and the West Midlands. For times: www.travelwm.co.uk

For multi-operator bus information visit: www.networkwestmidlands.com

Buy a Birmingham PLUSBUS ticket with your train ticket, for unlimited bus (and midland metro) travel around Birmingham. For details: www.plusbus.info

 

Taxi

Outside the front of the station - main entrance

Accessible taxis

taxi rank outside main station entrance

Impaired mobility set down / pick up points available
Yes

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains – 0845 000 8000

Metro

For details of the Midland Metro (tram network) visit: www.travelmetro.co.uk

 

Airport

Regular train service to Birmingham International. 10 - 15 minute journey

Ticket Buying and Collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 07:30 - 23:59
Location

On main concourse

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are no accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and General Services

 
Information available from staff
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

Available at customer Reception and station Floorwalkers

Left luggage
Yes
0121 632 6884
Lost Property
Yes
Monday - Friday 09:00 - 17:00
0121 632 6884
Ticket gates
No
CCTV
Yes

Facilities

 
ATM Machine
Yes
Bureau de Change
Yes
First class Lounge
Yes
First class Lounge location

Located

Right hand car park entrance through the doors on the right.

Tickets Accepted

Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available

First class Lounge opening hours
Monday - Friday 06:15 - 19:45
Saturday 08:00 - 18:00
Sunday 10:00 - 18:00
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

main concourse

Public Wi-Fi
Yes

Find WiFi Hotspots around Birmingham New Street station

Refreshment facilities
Yes
Shops
Yes
Toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
National key toilets
No
Tourist Information Office
Yes
Tourist Information Office location
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and Mobility access

 
Staff help available
Yes
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Suitable for disabled passengers. Lift access to all platforms. 

Wheelchairs available
Yes
Wheelchairs available open hours
Nearest station with more facilities CRS Code

Station Map

 
Station plan

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