Last updated:Today at 22:14
Train companies affected:National Rail
Last updated:Today at 22:06
Train companies affected:Greater Anglia
Last updated:Today at 21:34
Train companies affected:CrossCountry, Great Northern, Greater Anglia, Thameslink
Basildon (BSO)
Basildon station, Station Way, Basildon, Essex, SS16 5XY
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:15 - 21:00
- Opening Hours,Saturday: 05:15 - 21:45
- Opening Hours,Sunday: 06:45 - 20:45
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:15 - 21:00
- Information Services Opening Times,Saturday: 05:15 - 21:45
- Information Services Opening Times,Sunday: 06:15 - 20:45
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 21:00
Customer Help Points
Yes
Help points are located on each platform.
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday 09:00 - 16:00
Sunday 09:00 - 16:00
Christmas Day and Boxing Day: CLOSED
0345 744 4422 (option 3, followed by option 3)
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:00 - 20:00
- Lost Property,Saturday to Sunday: 09:00 - 16:00
- Lost Property,Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free access is available to both platforms via lifts
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Located in booking hall. This can be accessed using a radar key.
Waiting rooms
Available
Closed until further notice
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Operated by local companies. Pre-booking advised.
Impaired mobility set down/pick-up point available
Unavailable
Impaired mobility set-down/ pick-up point note
This is a drop-off point only
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 21:00
Customer Help Points
Yes
Help points are located on each platform.
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
Accessible Toilets
Available
Located in booking hall. This can be accessed using a radar key.
Baby Changing
Available
Waiting Rooms
Available
Closed until further notice
Seating Area
Available
ATM
Available
Adjacent to main entrance
Refreshment Facilities
Available
Drinks available at Station News.
Shops
Available
"Station News" in the Booking Hall
Bicycle Storage
Spaces
36 spaces
Council owned and maintained racks
Type of Storage
Stands
Location
Outside front of station towards Bus station
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
c2c Rail Replacement in the bays on Southernhay, east of the Station Entrance (W3W ///power.simply.locker)
Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.
Information to plan your onward journey is available in a printable format here
