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Station Facilities: Basildon (BSO)
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep BSO to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 05:15-22:00 Saturday 05:15-21:30 Sunday 06:15-22:00 |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 05:15-22:00 Saturday 05:15-21:30 Sunday 06:15-22:00 | ||||||
| Self Service Ticket Machines | No | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00 | ||||||
| Telesales - Web Address | http://www.c2c-online.co.uk/templates/Generic.aspx?id=187 | ||||||
| Oyster PrePay | No | ||||||
| Travelcard Area |
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 08:00-18:00 Saturday Closed Sunday Closed |
| Customer Service - Primary Phone Number | 0845 601 4873 |
| Customer Service - Fax Number | 01603 214 516 |
| Customer Service - Primary Textphone Number | 0845 606 7245 |
| Customer Service - Address | c2c Customer Services Freepost ADM 3968 Southend on Sea SS1 1ZS |
| Customer Service - Web Address | http://www.c2c-online.co.uk |
| Customer Service - Email Address | custrel@c2crail.co.uk |
| Customer Service - Note | Closed on Christmas Day and Boxing Day |
| Left Luggage | No |
| Lost Property | Yes |
| Lost Property - Email Address | lostproperty@c2crail.co.uk |
| Lost Property - Note | LPO AT Southend Central Station . Telephone enquiries only 01702 357 699 |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | To be confirmed by station operator |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | Yes |
| Refreshment Facilities - Note | Food outlet (seating unavailable) |
| Toilets | Yes |
| Baby Changing | Yes |
| Pay Phone | Yes - |
| Public WiFi | No |
| Web Kiosk | No |
| Post Box | Yes |
| Post Box - Note | Outside the station |
| Tourist Information Office | No |
| ATM Machine | Yes |
| ATM Machine - Note | Located on concourse |
| Bureau de Change | No |
| Shops | Yes |
| Shops - Note | Newsagent |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Yes |
| Helpline - Note | Please call 01702 357640 24 hrs prior to travel |
| Customer Help Points | Yes |
| Staff Help | Yes |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Office Counter | Yes |
| Induction Loop | Yes |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. Please seek assistance from staff |
| Accessible Taxis | Yes |
| Accessible Taxis - Note | Operated by local companies. Pre- booking advised |
| Accessible Public Telephones | No |
| National Key Toilets | Yes |
| National Key Toilets - Note | Key Available from Ticket Office |
| Step Free Access Coverage | Whole station |
| Imparied Mobility Set Down | Yes |
| Imparied Mobility Set Down - Note | Outside main entrance |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 0 |
| Cycle Storage Availability | Yes |
| Cycle Storage | 20 |
| Cycle Storage Sheltered | Yes |
| Cycle Storage CCTV | Yes |
| Cycle Storage Location | station entrance |
| Taxi Rank | Yes |
| Bus Services | Yes |
| Bus Services - Note | Firstbus & Thamesway operate services from the bus station opposite the station |
| Metro Services | No |
| Car Hire | No |
| Cycle Hire | No |
| Local Transport Link | Plan your journey to and from the station with Traveline |
