Last updated:Today at 15:02
Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express
Last updated:Today at 15:01
Train companies affected:Avanti West Coast, London Northwestern Railway
Birmingham Snow Hill (BSW)
Birmingham Snow Hill station, Colmore Row, Birmingham, West Midlands, B3 2BJ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Thursday: 06:00 - 21:00
- Opening Hours,Friday: 06:00 - 23:00
- Opening Hours,Saturday: 07:00 - 23:00
- Opening Hours,Sunday: 08:00 - 20:00
None
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
A Ticket Vending Machine is available on the station concourse, by the Ticket Office.
Height adjusted ticket office counter
Available
None
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
- Staff Help Available,Monday to Thursday: 06:00 - 21:00
- Staff Help Available,Friday: 06:00 - 23:00
- Staff Help Available,Saturday: 07:00 - 23:00
- Staff Help Available,Sunday: 08:00 - 20:00
This station is fully staffed. Your assistance will be provided by station staff.
Customer Help Points
Yes
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Birmingham Snow Hill is accredited by the Secure Station Scheme**
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office.
Ticket barriers and gates
Available
Accessible ticket machines
Available
A Ticket Vending Machine is available on the station concourse, by the Ticket Office.
Height adjusted ticket office counter
Available
None
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Sunday: 07:00 - 23:00
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are at least 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are not available
Impaired mobility set down/pick-up point available
Available
At station front on Colmore Row.
Accessible spaces
6 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Thursday: 06:00 - 21:00
- Staff help available,Friday: 06:00 - 23:00
- Staff help available,Saturday: 07:00 - 23:00
- Staff help available,Sunday: 08:00 - 20:00
This station is fully staffed. Your assistance will be provided by station staff.
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service.
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Sunday: 07:00 - 23:00
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Car Parking Availability
- Car Parking Availability,Monday to Saturday: 06:00 - 23:30
- Car Parking Availability,Sunday: 09:00 - 21:00
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
Spaces
863 spaces
Accessible spaces
6 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
At station front on Colmore Row.
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £16.30
- Rate per 3 months £940.00
- Rate per 6 months £1850.00
- Rate per year £3500.00
Refreshment Facilities
Available
Coffee kiosk Food outlet (Seating unavailable)
Shops
Available
Public Telephones
No
Bicycle Storage
Spaces
0 spaces
The nearest station with cycle storage is Birmingham Moor Street.
Sheltered
No
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is a help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement vehicles will operate from Bus Stop SH4 on Livery Street.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
BBs 0121 693 3333 TOA 0121 427 8888
Information to plan your onward journey is available in a printable format here
The Midland Metro (tram) platform is adjacent to Station for services towards Wolverhampton. For details: www.travelmetro.co.uk
Maps
Station Map
Your guide to the station and its services
(external link, opens in a new tab)Onward Travel Information Map
Local information when you arrive at the station
PDF (5.5MB)
(download link)Birmingham Snow Hill station map (lower ground Livery Street entrance)
(external link, opens in a new tab)Birmingham Snow Hill station map (lower ground platform level)
(external link, opens in a new tab)
