Station Facilities: Birmingham Snow Hill (BSW)

Managed by London Midland 

Colmore Row
Birmingham
West Midlands

B3 2BJ

Last changed: 15:34 on 1 May 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep BSW to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Friday 05:40-00:09 Saturday 06:13-00:16 Sunday 10:15-17:45
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 05:40-00:09 Saturday 06:13-00:16 Sunday 10:15-17:45
Self Service Ticket Machines No
Collection of Pre-purchased Tickets No
Telesales Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00
Telesales - Primary Phone Number 08705 125 240
Oyster PrePay No
Penalty Fares

None

General Services Information ^ Top

Service Details
Customer Service Monday-Friday 07:00-19:00 Saturday 08:00-16:00 Sunday 08:00-16:00
Customer Service - Primary Phone Number 0121 634 2040
Customer Service - Address London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB
Customer Service - Email Address comments@londonmidland.com
Customer Service - Note We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
Left Luggage No
Left Luggage - Note None
Lost Property No
Lost Property - Note Contact the Customer Relations Department on 0121 634 2040 to trace property lost at this station
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms To be confirmed by station operator
Waiting Rooms - Note

yes

Women-Only Waiting Room No
Trolleys No
Refreshment Facilities No
Toilets Yes
Baby Changing Yes
Pay Phone Yes - Cards and Coins
Public WiFi No
Web Kiosk No
Post Box No
Tourist Information Office No
Bureau de Change No
Shops Yes

Accessibility ^ Top

Service Details
Helpline No
Customer Help Points No
Staff Help No
Accessible Ticket Machines No
Accessible Ticket Office Counter No
Accessible Ticket Office Counter - Note

None

Induction Loop No
Ramp for Train Access To be confirmed by station operator
Ramp for Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis No
Accessible Public Telephones No
Accessible Public Telephones - Note

None

National Key Toilets No
Step Free Access Coverage Whole station
Step Free Access Coverage - Note

Lift access to all platforms. Step free route via Metro and Platform 3 via 2 short ramps and pedestrian level crossing. Escalator available to each island platform.

Imparied Mobility Set Down No
Imparied Mobility Set Down - Note

At station front on Colmore Row. Free Birmingham Station Link (with local accessibility) between Snow Hill and New Street Station, running every 8 minutes between 0700 and 1800 Monday to Saturday.

Disabled Parking No
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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