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Station Facilities: Butlers Lane (BUL)
Managed by London Midland
Butlers Lane Four Oaks Sutton Coldfield West Midlands
B74 4RT
Last changed: 19:52 on 28 Oct 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep BUL to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Part Time |
| Staffing Hours | Monday-Friday 05:55-23:45 Saturday 05:55-23:45 Sunday 09:25-23:35 |
| CCTV | No |
Information Systems ^ Top
| Service | Details |
|---|---|
| Help Point/Phone | Recorded information Emergency services |
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details | ||||
|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 05:55-23:45 Saturday 05:55-23:45 Sunday 09:25-23:35 | ||||
| Self Service Ticket Machines | No | ||||
| Collection of Pre-purchased Tickets | Yes | ||||
| Collection of Pre-purchased Tickets - Details |
| ||||
| Telesales | Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00 | ||||
| Telesales - Primary Phone Number | 08705 125 240 | ||||
| Oyster PrePay | No | ||||
| Penalty Fares |
Penalty Fares apply to journeys from Butlers Lane station when travelling with: |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 07:00-19:00 Saturday 08:00-16:00 Sunday 08:00-16:00 |
| Customer Service - Primary Phone Number | 0121 634 2040 |
| Customer Service - Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
| Customer Service - Email Address | comments@londonmidland.com |
| Customer Service - Note | We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. |
| Left Luggage | No |
| Left Luggage - Note | None |
| Lost Property | No |
| Lost Property - Note | None |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | Available |
| Waiting Rooms - Note |
|
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | No |
| Toilets | No |
| Baby Changing | No |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Butlers Lane station |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | No |
| Bureau de Change | No |
| Shops | No |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Yes |
| Helpline - Primary Phone Number | 0800 0924260 |
| Helpline - Fax Number | 0121 654 1234 |
| Helpline - Primary Textphone Number | 0845 707 8051 |
| Helpline - Address | London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB |
| Helpline - Email Address | comments@londonmidland.com |
| Helpline - Note |
Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website. |
| Customer Help Points | Yes |
| Staff Help | No |
| Accessible Ticket Machines | No |
| Accessible Ticket Office Counter | No |
| Accessible Ticket Office Counter - Note |
staff will come out |
| Induction Loop | Yes |
| Ramp for Train Access | No |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | No |
| Accessible Public Telephones | No |
| Accessible Public Telephones - Note |
None |
| National Key Toilets | No |
| Step Free Access Coverage | No part of station |
| Step Free Access Coverage - Note |
|
| Imparied Mobility Set Down | No |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 5 |
| Cycle Storage Availability | Yes |
| Cycle Storage | 0 |
| Cycle Storage Sheltered | To be confirmed by station operator |
| Cycle Storage CCTV | No |
| Location for Rail Replacement Services |
In the event of engineering the bus/coach will collect from: corner of Hillside Road/Butlers Lane |
| Taxi Rank | No |
| Taxi Rank - Note |
Sutton Radio 0121 311 1113 Parkers 0121 355 6969 |
| Bus Services | No |
| Metro Services | No |
| Car Hire | No |
| Cycle Hire | No |
| Local Transport Link | Plan your journey to and from the station with Traveline |
