Berwick-upon-Tweed (BWK)
Managed by East Coast
Station facilities
-
Station seating facilities
First Class lounge Yes Located
Platform 2
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route
- Any East Coast First Class packages
- Holders of a First Class Lounge supplement, available for purchase with an East Coast First Advance ticket or First Class reader offer
Restricted tickets
- All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
- All tickets with Weekend First supplements.
- All First Class tickets valid only on other train operators, including ScotRail Sleepers
Facilities
Unisex Toilet, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/water/ biscuits
Wi-Fi
Yes
Showers
No
Seating area Yes Waiting Rooms Available Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine Yes Bureau de change No -
Toilets
-
Pay phone
Pay phone No -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Berwick-upon-Tweed
Ticket buying and collection
- Ticket office opening
Monday-Friday 05:45-18:30
Saturday 06:45-18:15
Sunday 09:45-18:15
- Self-service machines
Yes- Collect from counter
Yes- Collect from machine
Yes
Outside the travel centre entrance.
- Penalty fares
-
Penalty Fares do not apply when travelling from Berwick-upon-Tweed station.
Accessibility and mobility access
- Customer help points
-
No
- Staff help
-
Monday-Friday 06:00-22:45
Saturday 06:00-22:45
Sunday 09:00-22:45
- Accessible ticket machines
Yes
- Accessible ticket office counter
No
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
No
- Accessible public telephones
No
- Accessible toilets
Yes
- Step free access coverage
Whole station
Lift available from station forecourt to platforms 1 & 2.
- Impaired mobility set down
Yes
- Disabled parking
Yes
- Accessible car park equipment
No
- Wheelchairs
Yes
- Ticket gates
No
General services information
- Customer service
-
Yes
Monday-Friday 08:30-17:00We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Left luggage
-
No
- Lost property
-
Yes
Monday-Friday 09:00-16:00Located at Newark North Gate station. Lost property handed in/found is kept for 48hours at the station before going to Newark
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Part-time
Monday, Tuesday, Wednesday, Thursday 05:30-22:45
Friday 05:30-23:45
Saturday 06:20-22:00
Sunday 09:00-23:00
Station map
- Station plan
- View larger version
- Stations made easy
- Show [BWK] route