Canterbury West (CBW)

Managed by Southeastern

 
Station Road West
CANTERBURY
Kent
CT2 8AN
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area Yes
    Waiting Rooms Available
    Note platforms 1 and 2
    Women-only waiting room No

  • Trolleys

  • Refreshments

    Note

    Buffet

  • ATM machine

    ATM machine Yes
    Notes

    Located on concourse
    Bureau de change No
    Notes

    Euros and travellers cheques are accepted at the ticket office

  • Toilets

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi No
    Note Find WiFi Hotspots around Canterbury West station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Shops No
 
 

Canterbury West

Stations made easy

Route planning around the station including maps and platforms

Show [CBW] route

 

Transport links

Connection time
4 minutes (minimum)
Cycle storage
Yes

Secure cycle storage is available on Platform 1. Please ask staff for details. You may leave your cycle in the rack provided on Platform 1,however you do so at your own risk.

Sheltered cycle storage
Yes
Cycle storage location
downside platform - London end
Car park
Yes

Station Car Park - 77 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Weekend prices may differ, check payment machines or on-station publicity for prices

Meteor Parking Ltd (Operator)

0845 603 6197 (primary)
queries@southeasternparking.c...

Charges: £5.00 peak, £5.00 off peak, £5.00 daily, £22.50 weekly, £79.00 monthly, £237.00 three-monthly, £474.00 six-monthly, £855.00 annually

Taxi rank
Yes

There is a taxi rank at the front of the station.

Bus services
Yes

Information to plan your onward journey is available in a printable format here

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Saturday 06:15-19:30
Sunday 08:30-17:00
Saturday 06:15-19:30
Monday-Friday 06:15-19:30
Self-service machines
Yes
Collect from counter
No
Collect from machine
Yes

On way in to access trains

Penalty fares

Penalty Fares apply to journeys from Canterbury West station when travelling with:

  • Southeastern

Accessibility and mobility access

Customer help points
Yes Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff help
Monday-Friday 05:30-23:00
Saturday 05:30-23:00
Sunday 08:30-17:00
Accessible ticket machines
Yes

two within concourse.

Accessible ticket office counter
Yes
Induction loop
No
Ramp for train access
Yes - Please seek assistance from staff
Accessible taxis
Yes

available only by pre-booking

Accessible public telephones
No
Accessible toilets
No
Step free access coverage
Whole station

Both platforms accessed through ticket office

.
Impaired mobility set down
Yes
Disabled parking
Yes - 4 spaces Parking is free for disabled customers displaying a valid International Blue Badge
Accessible car park equipment
No
Wheelchairs
Yes
Ticket gates
No

General services information

Customer service
Yes
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Left luggage
No
Lost property
Yes

Phone customer services 0845 000 2222 to reclaim lost property

British Transport Police
0800 40 50 40

Staffing

Staffing level
Part-time
Monday-Friday 05:30-23:00
Saturday 05:30-23:00
Sunday 08:30-17:00
Staff may not always be available during staffing times to provide assistance and booking assistance, if required,in advance is advised although not compulsory
CCTV
Within station
Car park

Station map

Station plan

Large station plan for Canterbury West

View larger version
Stations made easy
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