Cardiff Queen Street (CDQ)

Cardiff Queen Street Railway Station
Station Terrace
Cardiff
CF10 4EY

Station facilities

Station seating facilities

First Class lounge	No
Seating area	Yes
Opening Hours	Monday-Saturday 05:30-00:00 Sunday 08:00-23:00
Women-Only Waiting Room	No

Trolleys

Refreshments

Note	Buffet Cold drinks vending machine

ATM Machine

ATM Machine	No
Bureau de Change	No

Toilets

Pay Phone

Pay Phone	Cards and coins

Internet

Public WiFi	No
Note	Find WiFi Hotspots around Cardiff Queen Street station
Web Kiosk	No

Post Box

Note	Outside the station

Tourist Information Office

Tourist Information Office	No

Shops

Opening Hours	Monday-Friday 07:30-17:30 Saturday 09:00-16:00 Sunday Closed
Note	Kiosk News agent

Opening Hours

Monday-Friday 07:30-17:30 Saturday 09:00-16:00 Sunday Closed

Note

Kiosk

News agent

Cardiff Queen Street

Stations made easy

Route planning around the station including maps and platforms

Show [CDQ] route

Transport links

Connection time: 5 minutes (minimum)

Ticket buying and collection

Ticket office opening: Monday-Friday 07:00-20:00; Saturday 08:00-21:00; Sunday 10:00-17:30
Self-service machines: Yes
Collect from counter: Yes
Collect from machine: Yes; Near the main entrance
Oyster PrePay: No
Penalty fares: Penalty Fares do not apply when travelling from Cardiff Queen Street station.

Accessibility and mobility access

Customer help points

Yes

Staff help

Yes

Monday-Saturday 05:30-23:59

Accessible ticket machines

Yes

Accessible ticket office counter

Monday-Friday 07:00-20:00

Saturday 08:00-21:00

Sunday 10:00-17:30

Induction loop

Yes

Ramp for train access

Yes

If you need assistance we recommend that you book at least 24 hours in advance of travel

All trains carry a ramp for wheelchair access

Accessible taxis

Accessible public telephones

National key toilets

Yes

Available during staffing hours

Step free access coverage

Partial station

Platforms 1 and 2 accessible by lift.

Access to Platform 3 is via stairlift and is inaccessible by wheelchair users.

Customer with reduced mobility travelling to Cardiff Bay are advised to catch the Bay Car bus opposite the station (outside the shop). Rail tickets are accepted. Alternatively, leave the train at Cardiff Central and cath the Bay Car bus across the road at the rear of Cardiff Central.

Impaired mobility set down

Disabled parking

Accessible car park equipment

Wheelchairs

General services information

Customer service: Yes; Monday-Saturday 08:00-20:00; Sunday 11:00-20:00
Left luggage: No
Lost property: Yes
British Transport Police: 0800 40 50 40

Staffing

Staffing level: Full time; Monday-Saturday 05:30-00:00; Sunday 08:00-23:00
CCTV: Within station