Cardiff Queen Street (CDQ)

Managed by Arriva Trains Wales 

 
Cardiff Queen Street Railway Station
Station Terrace
CF10 4EY
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Seating area in the café on platforms 3/4. 

  • Trolleys

  • Refreshments

    Note Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
  • ATM machine

  • Toilets

    Toilets

    Ladies, gents and accessible toilets on platform 4.

    Accessible toilets also at foot of stairs to platform 5.   

  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Cardiff Queen Street

Stations made easy

Route planning around the station including maps and platforms

Show [CDQ] route

 

Station Message: Alert!

The lifts between platform between 3 and 4 and the subway at Cardiff Queen Street are out of order until further notice.

 

Station Message: Alert!

Please note that an up-to-date map and photographs for this station will be published in Stations Made Easy as soon as available. 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage location

to the right of the station front 

Storage spaces
10
Storage CCTV
Yes
Car Park
No
Onward travel information

Limited service from stop outside station Mondays to Fridays

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 07:00 - 20:00
Saturday 08:00 - 21:00
Sunday 10:00 - 17:30
Location

Near the main entrance

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:30 - 00:00
Sunday 08:00 - 23:00
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Lost Property
Yes
0845 6061 660
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services
Use bus stops outside the station

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Refreshment facilities
Yes
Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
Toilets
Yes
Toilets Location

Ladies, gents and accessible toilets on platform 4.

Accessible toilets also at foot of stairs to platform 5.   

Accessible toilets
Yes
Baby changing facilities
No
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location

Seating area in the café on platforms 3/4. 

Waiting rooms opening hours
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:30 - 00:00
Sunday 08:00 - 23:00

Accessibility and mobility access

 
Helpline Contact
0333 005 0501
Helpline opening hours
Monday - Sunday 08:00 - 20:00
Staff help available
Yes
Help provided by on train staff outside staffing hours
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

All platforms accessible by lift.

 
Wheelchairs available
No
Nearest station with more facilities CRS Code

Station Map

 
Station plan

View larger version
Stations made easy
Show [CDQ] route

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