Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available (Two) Women-only waiting room No -
Trolleys
-
Refreshments
Note Coffee shop
Café
Cold drinks vending machine
Food vending machine
-
ATM machine
ATM machine Yes Notes Located on concourse
Bureau de change No -
Toilets
Note Platform 1 - Ladies, Gents, Babychange
Platform 2 - Ladies, Gents
Concourse - Ladies, Unisex accessible
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops Yes Note News agent
Flower stall
Hairdresser
Dry cleaner
Chelmsford
- Connection time
- 3 minutes (minimum)
- Cycle storage
Yes
- Sheltered cycle storage
- Yes
- Cycle storage location
-
dedicated arches under viaduct
- Car park
-
Yes
Station Car Park - 114 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Reduced daily parking after 1600 (Monday to Friday) £2.30
Saturday all day £2.30
Sunday all day £3.10
National Car Parks Ltd (Operator)
0845 050 7080 (for car park queries only) (primary)
www.ncp.co.uk
customer.service@ncp.co.uk
Charges: £5.10 off peak, £27.60 weekly, £106.00 monthly, £1080.50 annually
Premium Bay - 11 spaces
Saturday 24 hours
Sunday 24 hours
National Car Parks Ltd (Operator)
0845 050 7080 (primary)
Charges: £1,543.00 annually
- Taxi rank
-
Yes
- Rail replacement
-
Replacement transport stop on Victoria Road just outside station side entrance
- Bus services
-
Yes
‘First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus
Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
Bus stops are located outside the station on Duke Street.
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 05:50-23:00
Saturday 05:50-22:00
Sunday 07:00-23:00
- Self-service machines
- Yes
- Collect from counter
- No
- Collect from machine
-
Yes
Ticket machines are located at the station entrance and in the ticket hall.
- Penalty fares
-
Penalty Fares apply to journeys from Chelmsford station when travelling with:
- Greater Anglia
Accessibility and mobility access
- Customer help points
-
Yes
Help point on concourse.
- Staff help
-
Monday-Sunday 24 hours
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Accessible ticket machines
-
Yes
3 Accessible Ticket Machines Available.
- Accessible ticket office counter
-
Yes
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- Accessible taxis
-
No
Details of nearest taxis are shown on station information poster
- Accessible public telephones
-
No
- Accessible toilets
-
Yes
RADAR key accessible toilet on concourse
- Step free access coverage
- Whole station
Lifts to both platforms
- Impaired mobility set down
-
No
- Disabled parking
-
Yes
- 3 spaces
- Accessible car park equipment
-
No
- Wheelchairs
-
Yes
- Ticket gates
- Yes
General services information
- Customer service
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday ClosedThe hours shown are for the Customer Relations team on 0845 600 7245 (option 7).
Closed on Christmas Day and Boxing Day.
- Left luggage
-
No
- Lost property
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday ClosedThe hours shown are for the lost property phone line - 0845 600 7245 (option 6).
Closed on Christmas Day and Boxing Day.
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Full-time
Monday-Friday 00:01-23:59
Saturday 00:01-23:59
Sunday 00:01-23:59
Station map
- Station plan
-
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