Station Facilities: London Charing Cross (CHX)

Managed by Network Rail 

The Strand
London
Greater London

WC2N 5HF

Last changed: 12:53 on 2 May 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep CHX to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
CCTV Yes
CCTV - Coverage Within station

Information Systems ^ Top

Service Details
Passenger Information Services Departure screens Arrival screens Announcements
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 04:30-01:05 Sunday 06:45-01:05
Ticket Office - Note The ticket office is situated on the concourse.
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description Various locations on the concourse and in front of the ticket offices
Telesales Yes
Oyster PrePay No

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 07:00-21:00
Customer Service - Note

Information Desk on Concourse and Network Rail reception in the centre passageway

Left Luggage Monday-Sunday 07:00-23:00
Left Luggage - Note

Excess Baggage 020 7930 5444

Lost Property Yes
Lost Property - Note

If lost on the Station contact Excess Baggage 020 7930 5444. If lost on a South Eastern Train service contact 0845 000 2222. If lost on a Southern Trains service contact 08451 27 29 20.

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area To be confirmed by station operator
Seating Area - Note Available throughout the station.
Waiting Rooms To be confirmed by station operator
Women-Only Waiting Room No
Trolleys To be confirmed by station operator
Refreshment Facilities To be confirmed by station operator
Toilets Yes
Baby Changing To be confirmed by station operator
Pay Phone Yes - Cards and Coins
Public WiFi No
Web Kiosk No
Post Box To be confirmed by station operator
Tourist Information Office No
Bureau de Change No
Shops To be confirmed by station operator

Accessibility ^ Top

Service Details
Helpline Yes
Helpline - Note South Eastern information desk,contact number 0870 603 04 05,Southern contact number 0845 123
Customer Help Points Monday-Sunday 07:00-21:00
Staff Help Monday-Sunday 07:00-21:00
Accessible Ticket Machines To be confirmed by station operator
Accessible Ticket Machines - Note On the concourse in front of the ticket office.
Accessible Ticket Office Counter Yes
Induction Loop Yes
Ramp for Train Access To be confirmed by station operator
Ramp for Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis Yes
Accessible Taxis - Note taxi rank outside main station entrance
Accessible Public Telephones Yes
Accessible Public Telephones - Note main concourse
National Key Toilets Yes
National Key Toilets - Note Radar key for accessible toilets
Step Free Access Coverage Whole station
Step Free Access Coverage - Note Suitable for disabled passengers. Level access to all platforms. 
Imparied Mobility Set Down Yes
Imparied Mobility Set Down - Note South Eastern Information Desk
Disabled Parking To be confirmed by station operator
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

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