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Castle Cary (CLC)

Castle Cary station, Station Wharf, Castle Cary, Somerset, BA7 7PE

Castle Cary temporary closure of the overflow car park

The overflow car park will be closed from the end of the day on Friday 22nd March until the morning of Monday 8th April. This is due to roadworks taking place on Station Road.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:30 - 18:30
  • Opening Hours Saturday: 07:30 - 16:30
  • Opening Hours Sunday: No
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

No

Smartcard notes

Smartcard Accepted

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 07:00 - 19:00
  • Information Services Opening Times Saturday: 07:00 - 19:00
  • Information Services Opening Times Sunday: 14:00 - 19:00

Staff Help Available

  • Staff Help Available Monday to Friday: 07:00 - 19:00
  • Staff Help Available Saturday: 07:00 - 19:00
  • Staff Help Available Sunday: 14:00 - 19:00

Meeting point: waiting room.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Luggage Storage

No

Lost Property

Yes

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

Step Free Category B2- Station Step free access available to the Westbury-bound platform. Platform 2 can only be accessed via the footbridge on the station or using the barrow crossing (only when the station is staffed).

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Waiting rooms
  • Waiting rooms Monday to Friday: 06:30 - 21:30
  • Waiting rooms Saturday: 06:30 - 21:30
  • Waiting rooms Sunday: 14:50 - 21:30

Ticket office hours

In ticket hall

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not accessible

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available

Impaired mobility set down/pick-up point

Yes

Set- Down / Pick up Points are available at the station entrance.

Accessible spaces

5 spaces

Accessible car park equipment

Yes

An accessible ticket machine is available adjacent to the platform entrance.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 07:00 - 19:00
  • Staff help available Saturday: 07:00 - 19:00
  • Staff help available Sunday: 14:00 - 19:00

Meeting point: waiting room.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Platform 1

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:30 - 21:30
  • Waiting Rooms Saturday: 06:30 - 21:30
  • Waiting Rooms Sunday: 14:50 - 21:30

Ticket office hours

In ticket hall

Seating Area

Yes

Operator

APCOA Parking (UK) Limited

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

178 spaces

Accessible spaces

5 spaces

Accessible car park equipment

Yes

An accessible ticket machine is available adjacent to the platform entrance.

Impaired mobility set down/pick up points available

Yes

Set- Down / Pick up Points are available at the station entrance.

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £4.00
  • Rate on Saturday £2.80
  • Rate on Sunday £2.80
  • Rate per week £20.00
  • Rate per month £60.00
  • Rate per 3 months £160.00
  • Rate per year £467.00

Refreshment Facilities

Yes

Mobile coffee shop by station entrance

Shops

Yes

Mobile coffee shop by station entrance

Pay Phones

Yes

Accessible Public Telephones

Yes

Public telephones are not accessible

Public Wi-Fi

No

Bicycle Storage

Spaces

8 spaces

Please note cycles can be carried on our trains free of charge restriction apply please pick a "cycling by train" leaflet at your local station.

Type of Storage

Stands

Location

Platform 1

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

No

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