Stations & Destinations

Station Facilities: Castle Cary (CLC)

Station Wharf
Castle Cary
Somerset

BA7 7PE

Last changed: 12:48 on 14 Aug 2008

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Local Area Map^New!
Local Bus Map^New!

Current Station Information ^ Top

Service	Details
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep CLC to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Saturday 06:30-21:30 Sunday 14:30-21:30
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	No

Ticket Buying and Collection ^ Top

Service	Details
Ticket Office	Monday-Saturday 06:30-21:30 Sunday 14:30-21:30
Self Service Ticket Machines	No
Collection of Pre-purchased Tickets	No
Telesales	Monday-Sunday 07:00-22:00
Telesales - Primary Phone Number	08457 000125
Telesales - Fax Number	0845 600 8363
Telesales - Primary Textphone Number	0800 294 9209
Telesales - Web Address	www.firstgreatwestern.co.uk
Oyster PrePay	No
Travelcard Area	n/a
Travelcard Zone	n/a
Travelcard - Note	n/a
Penalty Fares	Penalty Fares do not apply when travelling from Castle Cary station.

General Services Information ^ Top

Service	Details
Customer Service	Monday-Sunday 07:00-22:00
Customer Service - Primary Phone Number	08457 000 125
Customer Service - Fax Number	0845 600 8363
Customer Service - Primary Textphone Number	0800 294 9209
Customer Service - Address	First Great Western Freepost SWB40576 Plymouth PL4 6ZZ
Customer Service - Web Address	www.firstgreatwestern.co.uk/ContactUs
Customer Service - Email Address	fgwfeedback@firstgroup.com
Left Luggage	No
Lost Property	Monday-Sunday 07:00-22:00
Lost Property - Primary Phone Number	08457 000 125
Lost Property - Primary Textphone Number	0800 294 9209
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Seating Area - Note	seating available on the platforms.
Waiting Rooms	Available
Waiting Rooms - Note	Available during normal staffed hours.
Women-Only Waiting Room	No
Trolleys	Yes
Refreshment Facilities	Yes
Refreshment Facilities - Note	Small coffee kiosk in the station car park.
Toilets	Yes
Baby Changing	No
Pay Phone	Yes -
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Castle Cary station
Web Kiosk	No
Post Box	No
Tourist Information Office	No
Bureau de Change	No
Shops	No

Accessibility ^ Top

Service	Details
Helpline	Yes
Helpline - Note	You can book your assistance, reserve a seat and Pay for your ticket by calling our free assist booking line. Assist booking line Tel 0800 197 1329 Textphone 0800 294 9209 Daily 07:00 to 22:00
Customer Help Points	No
Staff Help	Yes
Accessible Ticket Machines	No
Accessible Ticket Office Counter	No
Induction Loop	No
Ramp for Train Access	To be confirmed by station operator
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel. All trains have fixed portable ramp on board. All First Great Western train services can carry manual or powered wheelchairs. Please see First Great Western's <a href="/passenger_services/disabled_passengers/fgw_scooter.pdf">Guide to Mobility Scooters</a> for full details.
Accessible Taxis	Yes
Accessible Taxis - Note	Accessible Taxis may be available at this station Please call our assist line for assistance.
Accessible Public Telephones	No
National Key Toilets	No
Step Free Access Coverage	Partial station
Step Free Access Coverage - Note	Access to platforms 2 and 3 via a stepped footbridge. Barrow crossing only available during staffed hours.
Imparied Mobility Set Down	Yes
Imparied Mobility Set Down - Note	Set- Down / Pick up Points are available at the station entrance
Disabled Parking	Yes
Disabled Parking - Note	Disabled parking: Customers must ensure that the International Blue permit is displayed in the car windscreen. Disabled parking is free of charge at all FGW stations.
Number of Disabled Parking Spaces
Accessible Car Park Equipment	Yes
Accessible Car Park Equipment - Note	Accessible ticket machine in the car park.
Wheelchairs	Yes

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

Cycle Storage Sheltered

Cycle Storage CCTV

Cycle Storage Location

Platform 1

Car Park:

Operator	APCOA
Web Address	www.apcoa.co.uk
Spaces	100

Taxi Rank

Yes

Taxi Rank - Note

Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.

Bus Services

Bus Services - Note

For bus timetables visit: http://www.traveline.org.uk/index.htm Tele 0870 608 2 608. PlusBus zone covers all of the town and its suburbs, for zone map visit: http://www.plusbus.info/

Metro Services

Car Hire

Cycle Hire

Local Transport Link

Plan your journey to and from the station with Traveline