Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
Note Coffee kioskCold drinks vending machineFood vending machine -
ATM machine
ATM machine -
Toilets
Toilets -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
Note -
Tourist information office
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Shops
Shops News agentDry cleaner
Mini supermarketPassport Photo Booth
Colchester
Getting to and from the station
- Car Park
Station Car Park- Operator
- National Car Parks Ltd
- Phone number
- 0845 050 7080 (for car park queries only)
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 1358
- Accessible spaces
- 16
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £7.20
- Off peak rate
- £4.10
- Weekly rate
- £29.40
- Monthly rate
- £112.59
- Annual rate
- £ 1132.50
- CCTV Coverage
- Yes
- Car Park
- Premium Bays
- Operator
- National Car Parks
- Phone number
- 0845 050 7080
- Opening hours
-
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 90
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Annual rate
- £ 1625.00
- CCTV Coverage
- Yes
- Cycle Parking
- Cycle storage type
- Stands,Wheel Racks,Compounds
- Sheltered cycle storage
- Yes
- Cycle storage location
- Situated by the South entrance, and in the main car park by the North entrance.
- Cycle storage spaces
- 424
-
424 cycle spaces - includes a lockable secure 208-space cycle compound in the main car park, 100 spaces on the north side and 116 spaces on the south side.
- CCTV Coverage
- Yes
- Onward travel information
-
Colchester is a PlusBus location click here to see the PlusBus map
- Taxi
-
Taxi rank at front entrance.
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
- Airport
-
Express Coach Link to Stansted Airport runs from outside the ticket office building. Further information: 0845 748 4950 (UK only)
Ticket Buying and Collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 04:30 - 23:15
Saturday 04:30 - 22:30
Sunday 06:00 - 23:15
- Location
-
Ticket hall and station entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and General Services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Help points available in the subway and on platform 1.
- Lost Property
- Yes
-
Monday - Friday 08:00 - 18:00
Saturday Closed
Sunday Closed
- 0845 600 7245 (option 7)
- Customer Services
-
The hours shown are for the Customer Relations team on 0845 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop at the bus stops on station forecourt (North entrance)
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Refreshment facilities
- Yes
- Coffee kiosk
Cold drinks vending machine
Food vending machine - Shops
- Yes
- Type of shops available
- News agent
Dry cleaner
Mini supermarket
Passport Photo Booth - Toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
RADAR key accessible toilets are on platforms 2 and 4.
For information about National Key Toilets visit www.radar-shop.org.uk
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and Mobility access
- Helpline Contact
- 0800 028 28 78
- Helpline opening hours
-
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Step free access throughout the station using lifts and stairlifts between platforms
- Wheelchairs available
- Yes
- Wheelchairs available open hours
- Nearest station with more facilities CRS Code
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