Chepstow (CPW)

Managed by Arriva Trains Wales 

 
Chepstow Railway Station
Station Road
Chepstow
NP16 5PD
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Café
  • ATM machine

  • Toilets

    Toilets
  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Chepstow

Stations made easy

Route planning around the station including maps and platforms

Show [CPW] route

 

Getting to and from the station

 
Car Park
Chepstow Station Car Park
Operator
Arriva Trains Wales
Address
-
-
Opening hours
Monday - Sunday 24 Hours a Day
Number of spaces
11  with 0 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
There is no charge for railway users to park their cars in this car park
CCTV Coverage
Yes
Taxi

There is a taxi rank outside the front of the station. 

Impaired mobility set down / pick up points available
Yes
Set down and pick up outside the station entrance.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:30 - 11:00
Saturday 06:30 - 11:00
Sunday Closed

The ticket office is operated by a third party agent.

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
No
Collection of pre-purchased tickets
Yes, from ticket office
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
Penalty fares
Penalty fares apply for Arriva Trains Wales CrossCountry 
More information about Penalty fares

Staffing and general services

 
Information available from staff
Yes - from ticket office 
Information services - opening times
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 06:30 - 11:00
Sunday Closed
 
Passenger Information Systems
Departure screens
Customer help points
Yes
Lost Property
Yes
Arriva Trains Wales
Visit our Lost Property page to submit a lost property form.
Customer Services
Contact our Customer Relations team directly on customer.relations@arrivatrainswales.co.uk.
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services
Rail replacement services depart from the station entrance, unless otherwise stated on the station poster boards.

Facilities

 
ATM Machine
No
Refreshment facilities
Yes
Café
Toilets
Yes
Baby changing facilities
No
National key toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0845 300 3005
Helpline opening hours
Monday - Sunday 08:00 - 20:00
Staff help available
No
Ramp for train access
Yes
Step free access coverage
No
Step free access note

The west-bound platform (for services to Newport, Cardiff and West Wales) is only accessible via a step footbridge.

 
Wheelchairs available
No
Nearest station with more facilities CRS Code
Lydney
Nearest station notes

The nearest station with step-free access is Lydney.

Please see the Lydney station page for more information.

Station Map

 
Station plan

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