Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Platform 2.
Waiting Rooms Available Note Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
Note Nearest toilet is at bus station.
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Cradley Heath
- Connection time
- 5 minutes (minimum)
- Cycle storage
Yes
- Sheltered cycle storage
- To be confirmed by station operator
- Car park
-
Yes
Station Car Park - 243 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Network West Midlands (Operator)
Charges: There is no charge for railway users to park their car in this car park
- Taxi rank
-
No
Royal 01384 411777 Skyline 01384 633333
- Rail replacement
-
In the event of engineering the bus/coach will collect from: Picks up/sets down on Forge Lane, immediately in front of the station entrance.
- Bus services
-
Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 05:55-23:45
Saturday 06:15-23:42
Sunday 09:40-21:15
- Self-service machines
- Yes
- Collect from counter
- No
- Collect from machine
-
Yes
A Ticket Vending Machine is located in the Booking Hall.
- Penalty fares
-
Penalty Fares apply to journeys from Cradley Heath station when travelling with:
- London Midland
- Chiltern Railways
Accessibility and mobility access
- Customer help points
-
Yes
On both platforms
- Staff help
-
Monday-Friday 05:55-23:45
Saturday 06:15-23:42
Sunday 09:40-21:15
- Accessible ticket machines
-
No
A Ticket Vending Machine is available in the Booking Hall.
- Accessible ticket office counter
-
Yes
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- If you need assistance we recommend that you book at least 24 hours in advance of travel
- Please seek assistance from station staff
- Accessible taxis
-
No
- Accessible public telephones
-
No
none
- Accessible toilets
-
Yes
A National Key Scheme toilet is available. Radar Key available from station staff. If you wish to buy a ‘National Key Scheme’ Key (Radar). Their address is 12 City Forum, 250 City Road, London, EC1V 8AF, Tel: 020 7250 3222, Minicom: 020 7250 4119, Fax: 020 7250 0212, Email radar@radar.org.uk, Website: www.radar.org.uk
- Step free access coverage
- Whole station
Level access to Booking Hall and Birmingham platform. Also step-free side gate. Step free entrance to Kidderminster platform via ramp. Access between platforms from Birmingham side via footbridge with 28 steps up and 30 down. Alternative step-free route between platforms via pavement and level crossing with narrow pavement - 110m.
- Impaired mobility set down
-
No
- Disabled parking
-
Yes
- 12 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
-
Yes
- Wheelchairs
-
No
- Ticket gates
- No
General services information
- Customer service
-
Yes
Monday-Friday 07:00-19:00
Saturday 08:00-16:00
Sunday 08:00-16:00We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
- Left luggage
-
No
None
- Lost property
-
No
None
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Friday 05:55-23:45
Saturday 06:15-23:42
Sunday 09:40-21:15
Station map
- Station plan
-
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