Chadwell Heath (CTH)

Managed by

Greater Anglia 
 
Station Road
Chadwell Heath
RM6 4BU
 

Station facilities

  • Station seating facilities

    Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee kioskCold drinks vending machineFood vending machine

  • ATM machine

    ATM machine Located by the ticket office

  • Toilets

  • Pay phone

    Pay phone Cards and Coins

  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops News agent
    Passport Photo Booth
 
 

Chadwell Heath

Stations made easy

Route planning around the station including maps and platforms

Show [CTH] route

 

Station Message: Alert!

Please note that the lifts at this station are only operational during the station manned hours, eg: Mon-Fri 06:10-19:40, Sat 06:10-19:00, Sun 08:10-15:40.  Customers who may have difficulty in using the stepped footbridge are advised to use Romford station for travel outside of these hours.  We apologise for any inconvenience.

Getting to and from the station

 
Car Park
No
Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket Buying and Collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 19:40
Saturday 06:10 - 19:00
Sunday 08:10 - 15:40
Location

In the ticket hall

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at either ticket office or ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
London fare zone
Zone 5

Staffing and General Services

 
Information available from staff
Information services - opening times
Monday - Friday 06:10 - 19:40
Saturday 06:10 - 19:00
Sunday 08:10 - 15:40
Customer help points
Yes

Help point on bridge.

Lost Property
Yes
Monday - Friday 08:00 - 18:00
Saturday Closed
Sunday Closed
0845 600 7245 (option 7)
Customer Services

The hours shown are for the Customer Relations team on 0845 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Use service bus 86, Stratford - Romford (to next available station on the bus route depending on reason for replacement). Station staff will advise best route at time of travel

Facilities

 
ATM Machine
Yes
Located by the ticket office
Pay phones
Yes
Pay phones type
Cards and Coins
Refreshment facilities
Yes
Coffee kiosk
Cold drinks vending machine
Food vending machine
Shops
Yes
Type of shops available
News agent
Passport Photo Booth
Toilets
No
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and Mobility access

 
Helpline Contact
0800 028 28 78
Helpline opening hours
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
Staff help available
No
Ramp for train access
No
Step free access coverage
Yes
Step free access note

Please note that the lifts at this station are only operational during station manned hours.

Wheelchairs available
No
Nearest station with more facilities CRS Code

Station Map

 
Station plan

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